Dynamic Route Dispatcher: Optimize Assignments & Service

Casella Waste Systems, Inc; Salem (NH); On-site; USD 42,000 - 65,000; Full time

Job summary

Casella Waste Systems, Inc is seeking a proactive Dispatcher to coordinate drivers, trucks, and containers for residential, commercial, and roll-off services. You will communicate with drivers to resolve problems on route and balance capacity with customer needs.

The role emphasizes teamwork, attention to detail, and timely updates to Customer Care when delays occur. Experience with dispatch and a high school diploma are preferred.

Qualifications

• High school diploma or GED required.
• Ability to work as part of a team in a collaborative environment.
• Strong attention to detail and problem-solving skills in a fast-paced setting.

Responsibilities

• Dispatches drivers to calls as they are received and balances cost and customer satisfaction.
• Routes and assigns service to drivers and ensures route completion.
• Handles calls and emails from customer service and sales, managing pickup or delivery requests.
• Communicates with customers when drivers are on-site to resolve issues.
• Updates Customer Care on service delays to keep customers informed.
• Prepares daily route schedules and maintains route documentation.
• Reports driver performance issues to management.
• Participates in training and other learning opportunities.

Education

High school diploma or GED

Job description

Casella Waste Systems, Inc is seeking a proactive Dispatcher to coordinate drivers, trucks, and containers for residential, commercial, and roll-off services. You will communicate with drivers to resolve problems on route and balance capacity with customer needs.

The role emphasizes teamwork, attention to detail, and timely updates to Customer Care when delays occur. Experience with dispatch and a high school diploma are preferred.