Dispatch Coordinator: Field Ops & Route Planning

Onsite Safety; Florida; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Hourly pay: $18–$19 per hour

Weekends off

7 paid holidays

2 weeks (10 days) paid time off, accr.

Medical, dental, and vision insurance

401(k) match up to 4%

Job summary

Onsite Safety is seeking an organized Dispatcher to coordinate daily routes, support field teams, and ensure customer jobs are completed efficiently and on time. This role blends route coordination, scheduling, customer service, GPS monitoring, and administrative work in a fast-paced environment.

Reporting to the Lead Dispatcher, you will uphold Onsite Safety’s mission and values while communicating across multiple teams to adapt to changing schedules.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 2 years of dispatch, scheduling, customer service, or related experience.
• Proficiency with document and spreadsheet software.
• Experience with field service management or similar operational software.
• Ability to type 55+ words per minute.
• Strong organizational and time-management skills.
• Clear and professional communication in time-sensitive environments.
• Solution-oriented mindset when priorities shift.

Responsibilities

• Dispatch job requests to STs based on job specifications and customer-required completion dates.
• Receive confirmed customer job request lists from Schedulers.
• Strategically assign STs and schedule confirmed jobs according to optimized routes.
• Coordinate with Scheduling and field teams to schedule confirmed same-day job requests.
• Monitor routes, status, and GPS tracking to adjust schedules for current and following day.
• Communicate with SS and Field Operations when issues or route changes occur.
• Generate and distribute operational reports to Field Operations Leadership.
• Perform other duties as assigned by management.

Skills

Typing 55+ WPM

Strong organizational skills

Clear communication

Problem solving

Team collaboration

Time management

Education

High school diploma or equivalent

Tools

MS Office

Field service management software

Job description

Onsite Safety is seeking an organized Dispatcher to coordinate daily routes, support field teams, and ensure customer jobs are completed efficiently and on time. This role blends route coordination, scheduling, customer service, GPS monitoring, and administrative work in a fast-paced environment.

Reporting to the Lead Dispatcher, you will uphold Onsite Safety’s mission and values while communicating across multiple teams to adapt to changing schedules.