Dispatcher(full-time)

Penhall; Alaska; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

Penhall in Alaska is seeking a Dispatcher to coordinate and manage service requests, schedule personnel and equipment, and ensure timely field operations. This full-time, onsite role requires strong organizational, communication, and multitasking skills to balance daily demands while upholding safety and company policies.

This position maintains logs, provides real-time updates to field teams, and supports leadership with process improvements.

Qualifications

• Strong organizational, communication, and multitasking abilities are essential.

Responsibilities

• Receive, review, and prepare work orders and service requests, ensuring documentation is accurate and timely.
• Schedule and dispatch workers, crews, equipment, and service vehicles based on customer needs and priorities.
• Communicate effectively with customers, supervisors, and field personnel to address inquiries and relay information.
• Monitor field activities and resource allocation to ensure on-time completion and service quality.
• Coordinate equipment, materials, and supply orders to support operations and maintain inventory accuracy.
• Arrange necessary repairs, maintenance, or replacements to uphold productivity standards.
• Maintain logs, schedules, and records of all service requests and field activities.
• Provide real-time updates to field teams regarding route changes, delays, hazards, or other information.
• Support divisional leadership in implementing procedures and continuous improvement initiatives.
• Perform other duties as assigned by divisional leadership.

Skills

Organizational skills

Communication

Multitasking

Job description

The Dispatcher is responsible for coordinating and managing service requests, scheduling personnel and equipment, and ensuring timely and efficient field operations. This role requires strong organizational, communication, and multitasking skills to balance daily operational demands while maintaining exceptional service standards and compliance with company policies. This is a full-time, onsite position; remote work is not available for this role. Competitive pay and comprehensive benefits offered. Duties and Responsibilities Receive, review, and prepare work orders and service requests, ensuring accurate documentation and timely response. Schedule and dispatch workers, work crews, equipment, and service vehicles based on customer needs, project specifications, and operational priorities. Communicate effectively with customers, supervisors, and field personnel to address inquiries, resolve issues, and relay essential information. Monitor field activities and resource allocation to ensure service quality and on-time completion of work. Coordinate equipment, materials, and supply orders to support operational needs and maintain inventory accuracy. Arrange necessary repairs, maintenance, or replacements to restore service and uphold productivity standards. Maintain logs, schedules, and records of all service requests, field activities, and communications. Provide real-time updates to field teams regarding route changes, delays, hazards, or other relevant information. Support divisional leadership in implementing operational procedures and continuous improvement initiatives. Perform other duties as assigned by divisional leadership or senior dispatch personnel. Core Competencies Operational Excellence: Ensures smooth, timely, and cost-effective service scheduling and delivery. Customer Focus: Anticipates and meets customer needs while maintaining strong communication and responsiveness. Attention to Detail: Monitors multiple data points with accuracy and precision in a high-volume environment. Problem Solving: Demonstrates initiative in identifying issues and developing efficient solutions. Team Collaboration: Builds positive relationships across departments to promote coordinated, effective operations. Communication: Conveys clear, concise, and accurate information to both field and administrative personnel. Safety Awareness: Adheres to and promotes company safety standards and procedures. PI8dcda61fab02-25448-42025079aa415a4b-8b21-40fc-a65c-70d2b25ca29a

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