Route Dispatcher: Real-Time Ops & Team Collaboration

Coastal Waste & Recycling; Florida; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Medical, Dental & Vision

401(k) with Company Match

Paid Time Off & Holidays

Employee Referral Program

Career Growth & Advancement

Collaborative Team Environment

Impact on daily operations

Job summary

Coastal Waste & Recycling in the United States seeks a Dispatcher to ensure routes run efficiently and on schedule. You will coordinate daily routes with Drivers and Operations, monitor progress, and respond to changing priorities to ensure safe, timely service.

You will collaborate across departments including Customer Experience and Maintenance, maintain dispatch records, and use GPS and dispatch software to optimize routes. Excellent communication and multitasking are essential.

Qualifications

• Excellent communication and organizational skills.
• Ability to stay calm and make quick decisions in a fast-paced environment.
• Strong problem-solving and multitasking abilities.
• Customer-focused with cross-team collaboration.
• Experience with dispatch software, GPS, or transportation technology is a plus.
• Proficient in Microsoft Office.
• Bilingual in English/Spanish or English/Creole preferred.

Responsibilities

• Coordinate daily routes and communicate with Drivers and Operations.
• Monitor route progress and adjust schedules as needs change.
• Resolve service issues by partnering with Operations, Customer Experience, and Maintenance.
• Communicate route changes and customer requests to field teams.
• Monitor vehicle locations and dispatch activity using company systems.
• Maintain accurate dispatch records and documentation.
• Respond to changing priorities while balancing safety and service.
• Build positive relationships with Drivers and cross-functional teams.
• Support special projects and other operational initiatives.

Skills

Strong communication

Organizational skills

Calm under pressure

Problem-solving

Customer service mindset

Dispatch software experience

GPS systems experience

Microsoft Office proficiency

Bilingual English/Spanish or English/C

Job description

Coastal Waste & Recycling in the United States seeks a Dispatcher to ensure routes run efficiently and on schedule. You will coordinate daily routes with Drivers and Operations, monitor progress, and respond to changing priorities to ensure safe, timely service.

You will collaborate across departments including Customer Experience and Maintenance, maintain dispatch records, and use GPS and dispatch software to optimize routes. Excellent communication and multitasking are essential.