Dispatch Administrator

Onsite Safety; Florida; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Hourly pay: $18–$19 per hour

Weekends off

7 paid holidays

2 weeks (10 days) paid time off, accr.

Medical, dental, and vision insurance

401(k) match up to 4%

Job summary

Onsite Safety is seeking an organized Dispatcher to coordinate daily routes, support field teams, and ensure customer jobs are completed efficiently and on time. This role blends route coordination, scheduling, customer service, GPS monitoring, and administrative work in a fast-paced environment.

Reporting to the Lead Dispatcher, you will uphold Onsite Safety’s mission and values while communicating across multiple teams to adapt to changing schedules.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 2 years of dispatch, scheduling, customer service, or related experience.
• Proficiency with document and spreadsheet software.
• Experience with field service management or similar operational software.
• Ability to type 55+ words per minute.
• Strong organizational and time-management skills.
• Clear and professional communication in time-sensitive environments.
• Solution-oriented mindset when priorities shift.

Responsibilities

• Dispatch job requests to STs based on job specifications and customer-required completion dates.
• Receive confirmed customer job request lists from Schedulers.
• Strategically assign STs and schedule confirmed jobs according to optimized routes.
• Coordinate with Scheduling and field teams to schedule confirmed same-day job requests.
• Monitor routes, status, and GPS tracking to adjust schedules for current and following day.
• Communicate with SS and Field Operations when issues or route changes occur.
• Generate and distribute operational reports to Field Operations Leadership.
• Perform other duties as assigned by management.

Skills

Typing 55+ WPM

Strong organizational skills

Clear communication

Problem solving

Team collaboration

Time management

Education

High school diploma or equivalent

Tools

MS Office

Field service management software

Job description

Help Keep Our Field Operations Moving

Onsite Safety is looking for an organized, solutions-focused Dispatcher to coordinate daily routes, support our field teams, and help ensure customer jobs are completed efficiently and on time.

This is not an average customer service role. It is a fast-paced combination of route coordination, scheduling, customer support, GPS monitoring, and administrative work. The right candidate will be comfortable managing changing priorities, communicating with multiple teams, and finding practical solutions when schedules shift. Reporting to the Lead Dispatcher, the Dispatcher upholds Onsite Safety’s mission, vision, and core values in all aspects of their work.

Requirements

Essential Job Functions

• Dispatch job requests to STs based on job specifications and customer-required completion dates.
• Receive confirmed customer job request lists from Schedulers.
• Strategically assign STs and schedule confirmed jobs according to optimized routes.
• Coordinate with Scheduling and field teams to schedule confirmed same-day job requests.
• Monitor the routes, status, and GPS tracking of field personnel to adjust schedules for the current and following day.
• Communicate and coordinate with SS and the Field Operations when logistical issues or route changes occur.
• Generate and distribute operational reports to Field Operations Leadership, including but not limited to the current day active job lists and lot aging.
• Perform other duties as assigned by management.

Work Environment And Time Requirements

The Dispatcher works in an office environment and works a standard 40-hour work week.

What We're Looking For

• High school diploma or equivalent.
• At least 2 years of dispatch, scheduling, customer service, or related experience.
• Proficiency with document and spreadsheet software.
• Experience with field service management or similar operational software.
• Ability to type 55+ words per minute.
• Strong organizational and time-management skills.
• Ability to communicate clearly and professionally in a time-sensitive environment.
• Solution-oriented mindset with the ability to adapt quickly when priorities or schedules change.
• Ability to work collaboratively with customers, field personnel, and internal teams.

Preferred Qualifications

• 4+ years of dispatch, scheduling, customer service, or related experience.
• Experience coordinating field-based teams, routes, service calls, or jobsite activities.

What You'll Get As A Team Member

• $18–$19 per hour, based on experience
• Weekends and holidays off
• 7 paid holidays
• 2 weeks—10 days—of paid time off, accrued during the first year
• Medical, dental, and vision insurance
• 401(k) match of up to 4% after one year of employment

Why Join Onsite Safety?

This role gives you the opportunity to make a direct impact on daily operations by helping field teams stay organized, customers stay informed, and schedules stay on track. You’ll work in a collaborative environment where strong communication, problem-solving, and follow-through are valued.

Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, a protected veteran or other status protected by federal, state, and local laws.