Field Operations Dispatch & Coordination Specialist

Opterra Solutions, Inc.; Lexington, Northern (SC, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Opterra Solutions, Inc. is seeking a Field Operations Coordinator to oversee daily field crew activities, ensure safety, efficiency, and on-schedule work.

The role serves as the link between crews, management, and customers, requiring strong organization and adaptability to frequent schedule changes. The ideal candidate will have solid dispatching or scheduling experience, excellent communication skills, and comfort using scheduling software and mapping tools.

Qualifications

• High school diploma or equivalent.
• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple crews, jobs, and priorities.
• Proficiency with computers, email, spreadsheets, and scheduling tools.
• Experience in dispatching, scheduling, field operations, vegetation management, utilities, landscaping, transportation, or similar industry is preferred.
• Knowledge of field operations and crew productivity is a plus.

Responsibilities

• Schedule and dispatch field crews to daily jobs.
• Develop daily and weekly work schedules based on priorities, crew availability, equipment, location, and customer requirements.
• Communicate daily assignments, locations, job requirements, and schedule changes to crew leaders.
• Track crew locations and job progress throughout the workday.
• Adjust schedules when jobs are completed early or delayed due to weather, equipment issues, customer requests, or other circumstances.
• Coordinate with management to determine work priorities and manpower needs.
• Maintain communication with customers regarding scheduling, job status, delays, and completion when required.
• Ensure crews have the necessary information, equipment, materials, and instructions before being dispatched.
• Maintain accurate records of completed work, scheduled work, crew assignments, and outstanding jobs.
• Assist with tracking employee attendance, call-outs, PTO, and available labor for scheduling purposes.
• Coordinate equipment and vehicle assignments when necessary.
• Help identify scheduling conflicts, productivity issues, or labor shortages before they affect operations.
• Communicate urgent field issues to the appropriate manager.
• Assist with preparing upcoming work so crews can remain productive and minimize downtime.
• Perform other duties as assigned

Skills

Strong organizational skills

Time management

Verbal and written communication

Multitasking across crews

Calm under schedule changes

Computers and scheduling tools

Dispatching/scheduling experience

Field operations knowledge

Education

High school diploma or equivalent

Job description

Opterra Solutions, Inc. is seeking a Field Operations Coordinator to oversee daily field crew activities, ensure safety, efficiency, and on-schedule work.

The role serves as the link between crews, management, and customers, requiring strong organization and adaptability to frequent schedule changes. The ideal candidate will have solid dispatching or scheduling experience, excellent communication skills, and comfort using scheduling software and mapping tools.