Route & Dispatch Coordinator

Western Site Services LLC; San Jose (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Job summary

Western Site Services LLC in San Jose, CA is seeking an Operations Dispatcher to coordinate daily service routes, deliveries, and pickups, ensuring safe, accurate, and efficient service. You will act as the primary link between drivers, customers, and the Operations and Customer Service teams, developing routes, adjusting schedules, and maintaining records.

The role requires reliability, organization, and clear communication.

Qualifications

• Effective verbal communication with customers and drivers.
• Strong organizational skills and the ability to manage multiple responsibilities while meeting deadlines.
• Excellent verbal and written communication and customer service skills.
• Exceptional attention to detail, accuracy, and data entry.
• Ability to work independently while collaborating with teams.
• Professional, courteous communication style.

Responsibilities

• Dispatching and route coordination: assign routes, adjust daily/weekly plans, balance workloads, and communicate changes to drivers.
• Customer and driver support: respond to inquiries, provide updates, coordinate with onsite issues, and assist during emergencies.
• Documentation and reporting: maintain KPI data, route counts, service metrics, and ensure records are complete and accurate.
• Additional responsibilities: assist with general operational duties as needed.

Skills

Verbal communication

Customer service

Organizational skills

Data entry accuracy

Problem solving

Independent work

Bilingual English/Spanish

Tools

ServiceCore

Job description

Western Site Services LLC in San Jose, CA is seeking an Operations Dispatcher to coordinate daily service routes, deliveries, and pickups, ensuring safe, accurate, and efficient service. You will act as the primary link between drivers, customers, and the Operations and Customer Service teams, developing routes, adjusting schedules, and maintaining records.

The role requires reliability, organization, and clear communication.