Dispatch Coordinator: Fast-Paced Driver Support & Ops

WeDriveU, Inc.; Chicago (IL); Presencial; USD 33.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Paid holidays

Pet insurance

Legal insurance

Financial wellness tool

On-the-job training

Internal transfer opportunities

Descripción de la vacante

WeDriveU, Inc. is a dispatcher-focused role based in Chicago, IL. You will handle a high volume of calls, coordinate with drivers, and respond to emails while solving problems throughout the day.

The position requires 1+ year in dispatch or related fields, strong communication, and proficiency with Microsoft Office. Shift hours are to be determined. Compensation is $24.00–$26.00 per hour for a full-time schedule.

Formación

• 1+ year of professional experience in dispatch, call center, customer service, or hospitality.
• Excellent written and oral communication with interpersonal skills.

Responsabilidades

• Monitor drivers throughout their routes.
• Communicate instructions to drivers for pickups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure compliance with policies, safety rules, and regulations.
• Additional duties may apply.

Conocimientos

Dispatch

Call center

Customer service

Hospitality

Detail-oriented

Organizational skills

Microsoft Office

Outlook

Excel

Communication

Multitasking

TMS (preferred)

CDL (preferred)

Bilingual (preferred)

Herramientas

Microsoft Office Suite

Descripción del empleo

WeDriveU, Inc. is a dispatcher-focused role based in Chicago, IL. You will handle a high volume of calls, coordinate with drivers, and respond to emails while solving problems throughout the day.

The position requires 1+ year in dispatch or related fields, strong communication, and proficiency with Microsoft Office. Shift hours are to be determined. Compensation is $24.00–$26.00 per hour for a full-time schedule.