Dispatch Coordinator - High-Volume Mobility Operations

Fountain; South San Francisco, Northern (CA, KY); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with 4% employer match

Paid holidays

Paid time off

Job summary

WeDriveU is seeking a dispatcher to handle a high-volume mix of calls and emails, coordinating with drivers and solving problems throughout the day. The role emphasizes clear communication, rapid issue resolution, and adherence to safety policies.

The position requires 1+ year in dispatch or similar roles, strong organisational skills, and proficiency with Microsoft Office. A fast-paced environment and driver-focused teamwork are central to daily tasks.

Qualifications

• 1+ year of professional experience in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple software programs simultaneously with many open tabs.
• Excellent written and oral communication with interpersonal skills.
• Professional, energetic demeanor in a fast-paced environment.
• Experience using a Transportation Management System (TMS) preferred.
• CDL preferred but not required.
• Bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
• Additional duties and responsibilities may apply.

Skills

Dispatch / Call center experience

Excellent written and verbal comms

Detail-oriented

Multitasking in fast-paced environment

Bilingual preferred

Tools

Microsoft Office

Transportation Management System (TMS)

Job description

WeDriveU is seeking a dispatcher to handle a high-volume mix of calls and emails, coordinating with drivers and solving problems throughout the day. The role emphasizes clear communication, rapid issue resolution, and adherence to safety policies.

The position requires 1+ year in dispatch or similar roles, strong organisational skills, and proficiency with Microsoft Office. A fast-paced environment and driver-focused teamwork are central to daily tasks.