Dispatch Coordinator: Driver Routes & Service

Rumpke Waste & Recycling; Nelsonville, Northern (OH, KY); On-site; USD 25,000 - 36,000; Full time

Job summary

Rumpke Waste & Recycling in Nelsonville, OH, is seeking a dispatcher to coordinate routes and service calls for residential, roll-off, and commercial lines.

You will communicate with drivers, handle customer requests, troubleshoot issues, and input data into GEOtab and other systems. This role requires reliable, organized individuals capable of multi-tasking and delivering safe, timely service.

Qualifications

• Experience in dispatch or call-centre environments preferred.
• Ability to read maps and provide directions.
• Strong customer service and communication skills.
• Familiarity with DOT regulations a plus.
• Experience in data entry and Windows-based systems.

Responsibilities

• Dispatch work orders to drivers via radio or phone.
• Receive and resolve customer service requests.
• Monitor driver routes and GPS (GeoTab) status.
• Ensure DOT paperwork and shift coverage.
• Input information into company data systems.
• Coordinate with maintenance and office staff.

Skills

Effective communication

Customer service

Multitasking

Problem solving

Reading maps

Attention to detail

Data entry

Phone & radio etiquette

Education

High School Diploma or equivalent

General Education Diploma or better

Tools

AS400

Windows & MS Office

GeoTab GPS system

Job description

Rumpke Waste & Recycling in Nelsonville, OH, is seeking a dispatcher to coordinate routes and service calls for residential, roll-off, and commercial lines.

You will communicate with drivers, handle customer requests, troubleshoot issues, and input data into GEOtab and other systems. This role requires reliable, organized individuals capable of multi-tasking and delivering safe, timely service.