Operations & Dispatch Coordinator

Rumpke; Broadview Heights (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) match

Life insurance

Paid vacation

Job summary

Rumpke is a family-owned waste and recycling company seeking an on-site administrator to route accounts, enter driver DVIR logs, and support the Customer Service Center. You will coordinate with Drivers, Route Managers, and Sales to resolve routing and service issues while assisting in dispatch, invoicing, and purchasing.

The role requires strong data entry, maps reading, and office skills, with a focus on accuracy, organization, and professional communication.

Qualifications

• Knowledge of service area and ability to read maps.
• General knowledge of office functions.
• Ability to multi task and manage time.
• Excellent verbal and written communication with internal and external customers.

Responsibilities

• Route accounts using routing software.
• Enter and edit daily driver DVIR logs.
• Help with the daily driver check-in process.
• Monitor, correct, and edit route sheet information as needed.
• Provide support for the Customer Service Center and troubleshoot missed customers.
• Act as liaison between sales, operations, and customer service to resolve routing and service issues.
• Assist supervisors and managers with various administrative projects.
• Assist in dispatch as needed and cover for dispatch during absence.
• Process invoices and create/track purchase orders.
• Serve as back up to scale house and service scale tickets for customers as needed.
• Run and complete reports as required.
• Order supplies as needed for business.
• Perform other duties as assigned.

Skills

Route planning

DVIR logs

Customer service liaison

Data entry

Office administration

English communication

Tools

Windows & MS Office

AS400

RouteSmart

IPak

Job description

Rumpke is a family-owned waste and recycling company seeking an on-site administrator to route accounts, enter driver DVIR logs, and support the Customer Service Center. You will coordinate with Drivers, Route Managers, and Sales to resolve routing and service issues while assisting in dispatch, invoicing, and purchasing.

The role requires strong data entry, maps reading, and office skills, with a focus on accuracy, organization, and professional communication.