Waste Dispatch Specialist – Flexible Hours & Growth

Rumpke of Ohio, Inc.; Nelsonville (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Paid vacation

Job summary

Rumpke Waste and Recycling seeks a Dispatcher to coordinate drivers across Residential, Roll-off, and Commercial lines. You will handle incoming calls, assign work orders, and ensure routes are completed safely and efficiently.

You will monitor GPS via GeoTab, maintain DOT compliance, and interact professionally with customers and internal teams. The role requires strong communication, maps literacy, and the ability to manage high call volumes. This is a full-time, on-site position.

Qualifications

• Experience in the waste industry preferred.
• Able to read maps and give directions.
• Strong communication and data entry skills.
• Ability to handle high call volume.
• Familiarity with DOT regulations.

Responsibilities

• Dispatch work orders to drivers via radio or phone to customer sites, providing service.
• Provide dispatch coverage for other lines of business during absences and breaks.
• Receive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and action.
• Troubleshoot and resolve service, pick-up and/or delivery issues.
• Assist management with the daily activities of route drivers and ensure routes are completed by assigned driver or utility driver.
• Assign live loads to drivers based on designated route or driver locations.
• Dispatch work orders and perform data entry into computer system.
• Monitor drivers through Global Positioning Satellite (GPS) system GeoTab.
• Act as emergency contact for drivers and communicate with maintenance department for driver issues.
• Manage missed stops by working cooperatively with customer, drivers, and/or office staff to resolve issues.
• Assist with assigning and tracking daily work orders to drivers.
• Ensure drivers complete paperwork in accordance with DOT regulations and company policy where needed.
• Maintain and update route sheets.
• Assist with monitoring driver hours in accordance with Department of Transportation (DOT) regulations as needed.
• Professionally interact with internal and external customers.
• Perform other duties as assigned

Skills

Customer service

Data entry

GPS tracking

Multitask

Problem solving

Windows / AS400

Route dispatch

Education

GED (preferred)

High School diploma (preferred)

Tools

AS400

GeoTab

Job description

Rumpke Waste and Recycling seeks a Dispatcher to coordinate drivers across Residential, Roll-off, and Commercial lines. You will handle incoming calls, assign work orders, and ensure routes are completed safely and efficiently.

You will monitor GPS via GeoTab, maintain DOT compliance, and interact professionally with customers and internal teams. The role requires strong communication, maps literacy, and the ability to manage high call volumes. This is a full-time, on-site position.