Dispatch & Billing Clerk I

Estes-Express-Lines; Marshall (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Estes-Express-Lines is seeking a detail-oriented billing/clerical associate in the United States. You will handle high-volume telephone work, check in drivers, and enter manifests into the system while imaging bills of lading and documents.

You will identify special delivery instructions and distribute BOLs, enter data into dispatch systems, and coordinate customer delivery times. Strong MS Word/Excel skills and excellent communication are essential.

Qualifications

• High School Diploma or GED or equivalent experience.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills, proficient in MS Word and Excel.
• Strong customer service skills.
• Good clerical skills.
• Excellent verbal and written communication and listening skills.
• Ability to solve problems with established instructions and processes.
• Ability to work under close detailed instruction.

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Check in drivers and enter delivery manifest data into the computer system.
• Conduct imaging and scanning of bills of lading and other documents.
• Identify freight bills requiring special delivery instructions and distribute bills of Lading.
• Enter data into the dispatch system and work with driver handhelds.
• Coordinate delivery times and schedule appointments for freight delivery with customers.

Skills

Customer service

Clerical skills

Verbal and written communication

Listening skills

Problem solving

Teamwork

Independent work

Education

High School Diploma or GED

Tools

MS Word

Excel

Job description

Estes-Express-Lines is seeking a detail-oriented billing/clerical associate in the United States. You will handle high-volume telephone work, check in drivers, and enter manifests into the system while imaging bills of lading and documents.

You will identify special delivery instructions and distribute BOLs, enter data into dispatch systems, and coordinate customer delivery times. Strong MS Word/Excel skills and excellent communication are essential.