Freight OS&D & Billing Clerk II

Estes-Express-Lines

Florence (SC)

On-site

USD 32,000 - 46,000

Full time

5 days ago

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Job summary

Estes-Express-Lines is seeking a detailed billing/OS&D clerk to manage heavy phone volume, verify shipments against bills of lading, and prepare paperwork for OS&D freight. The role requires accurate record-keeping and proactive communication with customers and internal teams.

Responsibilities include handling inquiries, tracing shipments, and coordinating delivery times, with emphasis on accuracy and timely follow-up.

Qualifications

High School Diploma or GED or equivalent background.
Experience in billing, collections, tracing & OS&D preferred.
Computer skills; proficient in MS Word and Excel required.
AS400 experience strongly preferred.
Strong customer service skills.
Good clerical skills.
Excellent verbal and written communication and listening skills.
Ability to work regular tasks with occasional direction; refer complex issues to management.
Experience in the transportation industry is a plus.
Must be able to lift ~20 lbs.

Responsibilities

Answer telephones with a heavy call volume and direct calls with accuracy.
Maintain count list of items received or shipped and check against bill of lading; record discrepancies.
Prepare all paperwork and repackaging of OS&D freight.
Maintain accurate records to report OS&D freight issues to management.
Coordinate delivery times with customers for freight delivery.
Identify bills requiring special delivery instructions.
Respond to inquiries regarding bill of lading; provide proof of delivery.