Freight Billing & OS&D Clerk

Estes Express; Banning, Northern (CA, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Estes Express is seeking a billing/OS&D clerk in California. The role involves answering high-volume calls, reconciling bills of lading, preparing documentation, and coordinating delivery times with customers.

Responsibilities include resolving billing inquiries, tracing shipments, and maintaining accurate records for daily or weekly reporting to service center management. Candidates should have a high school diploma or GED and experience with MS Word, Excel, and AS400.

Qualifications

• Experience with billing, collections, tracing & OS&D is preferred.
• Strong customer service skills and ability to communicate clearly.

Responsibilities

• Answer high-volume phones with accuracy.
• Maintain item counts and verify against bills of lading; note discrepancies.
• Prepare paperwork and repack OS&D freight.
• Record OS&D issues for management review.
• Coordinate delivery times with customers.
• Respond to inquiries about bills of lading and provide proofs of delivery.

Skills

Billing experience

Customer service

Communication

Education

High School Diploma or GED

Tools

AS400

MS Word

Excel

Job description

Estes Express is seeking a billing/OS&D clerk in California. The role involves answering high-volume calls, reconciling bills of lading, preparing documentation, and coordinating delivery times with customers.

Responsibilities include resolving billing inquiries, tracing shipments, and maintaining accurate records for daily or weekly reporting to service center management. Candidates should have a high school diploma or GED and experience with MS Word, Excel, and AS400.