OS&D & Freight Billing Specialist

Estes Express Lines; Wisconsin; On-site; USD 34,000 - 52,000; Full time

Job summary

Estes Express Lines is seeking an organized billing/OS&D clerk in Wisconsin to support freight billing, tracking, and customer communications. You will verify bills of lading, prepare related paperwork, and coordinate delivery times with customers while maintaining up-to-date records for management review.

The role requires a high school diploma or GED, strong MS Word/Excel skills, and the ability to work in a fast-paced environment with tight deadlines.

Qualifications

• HS diploma or GED required; combination of education/experience accepted.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills; proficient in MS Word and Excel.
• AS400 experience strongly preferred.
• Strong customer service skills and good clerical abilities.
• Excellent verbal and written communication; able to listen effectively.
• Ability to handle regular tasks with occasional guidance and escalate issues as needed.
• Experience in transportation industry is a plus; lifting up to 20 lbs may be required.

Responsibilities

• Answer high-volume telephone inquiries and direct calls accurately.
• Maintain count lists of items received/shipped and verify against bills of lading; record discrepancies.
• Prepare paperwork and repack OS&D freight as needed.
• Maintain records and report OS&D issues to management weekly.
• Coordinate delivery times with customers for freight appointments.
• Identify bills requiring special delivery instructions and respond to inquiries about bills of lading.
• Investigate and resolve questions about overages, shortages, damaged freight, including Hazmat.

Skills

Customer service

Written and verbal communication

Problem solving

Teamwork

Ability to work under tight deadlines

Education

High School Diploma or GED

Tools

AS400

MS Word

Excel

Job description

Estes Express Lines is seeking an organized billing/OS&D clerk in Wisconsin to support freight billing, tracking, and customer communications. You will verify bills of lading, prepare related paperwork, and coordinate delivery times with customers while maintaining up-to-date records for management review.

The role requires a high school diploma or GED, strong MS Word/Excel skills, and the ability to work in a fast-paced environment with tight deadlines.