Dispatch Admin Clerk (6am–3pm, Weekdays)

First Student; Springfield (MA); On-site; USD 31,000 - 45,000; Full time

Job summary

First Student in Springfield, MA is seeking an Office Clerk to keep the location organized and ensure daily transportation service runs smoothly. You will support the dispatch team, drivers, and location leadership with recordkeeping, scheduling, payroll support, and administrative tasks.

If you are organized, dependable, and able to work in a fast-paced office, this role offers a stable schedule (Mon–Fri, 6:00 a.m.

Qualifications

• High school diploma or equivalent.
• Two years of administrative, office, dispatch support, or related experience preferred.
• Experience with Microsoft Office including Outlook, Word, and Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and recordkeeping abilities.
• Excellent organization and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Self-motivated and able to work independently.
• Professional and helpful customer-service skills.

Responsibilities

• Provide daily administrative support to the dispatch team.
• Answer phones, respond to routine questions, and direct calls appropriately.
• Communicate route updates, delays, and scheduling changes.
• Maintain driver attendance, route coverage, and sign-in information.
• Prepare and organize route sheets, dispatch documents, and records.
• Support dispatchers during busy morning and afternoon service periods.
• Ensure contractual, company, and legal requirements are met.
• Maintain accurate employee, operational, and location files.
• Prepare reports, schedules, correspondence, and other documents.
• Prepare meeting agendas and coordinate appointments.
• Review and submit payroll information accurately and on time.
• Assist employees and drivers with administrative questions.
• Enter and update information in company systems.
• Communicate professionally with employees, drivers, customers, and internal departments.
• Complete additional administrative and operational assignments as needed.

Skills

Data entry

10-key

Communication

Attention to detail

Organization

Time management

Multitasking

Calm under pressure

Phone etiquette

Attendance

Self-motivation

Customer service

Education

High school diploma or equivalent

Two years of administrative/office/dispatch support experience

Tools

Microsoft Office

Job description

First Student in Springfield, MA is seeking an Office Clerk to keep the location organized and ensure daily transportation service runs smoothly. You will support the dispatch team, drivers, and location leadership with recordkeeping, scheduling, payroll support, and administrative tasks.

If you are organized, dependable, and able to work in a fast-paced office, this role offers a stable schedule (Mon–Fri, 6:00 a.m.