Office Clerk

First Student, Inc.; Springfield (MA); On-site; USD 32,000 - 44,000; Full time

Job summary

First Student, Inc. in Springfield, MA is hiring an Office Clerk to support the dispatch team with daily administrative tasks. You will handle phones, scheduling, payroll-related activities, and maintain accurate records to ensure smooth transportation operations.

The role requires strong organization, attention to detail, and the ability to work in a fast-paced environment, supporting drivers and location leadership.

Qualifications

• High school diploma or equivalent required.
• 2 years admin/dispatcher experience preferred.
• Experience with MS Office (Outlook/Word/Excel).
• Strong written and verbal communication.
• Excellent verbal and written communication skills.
• Strong attention to detail and recordkeeping.
• Excellent organization and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Dependable attendance and punctuality.
• Self-motivated with ability to work independently.
• Professional and helpful customer-service skills.

Responsibilities

• Provide daily administrative support to the dispatch team.
• Help answer phones, respond to routine questions, and direct calls appropriately.
• Assist with communicating route updates, delays, and scheduling changes.
• Help maintain driver attendance, route coverage, and sign-in information.
• Prepare and organize route sheets, dispatch documents, and other operational records.
• Support dispatchers during busy morning and afternoon service periods.
• Maintain accurate employee, operational, and location files.
• Enter and update information in company systems.
• Prepare reports, schedules, correspondence, and other documents.
• Prepare meeting agendas and coordinate appointments.
• Review and submit payroll information accurately and on time.
• Assist employees and drivers with administrative questions.
• Enter and update information in company systems.
• Communicate professionally with employees, drivers, customers, and internal departments.
• Complete additional administrative and operational assignments as needed.

Skills

Microsoft Office

Communication skills

Time management

Recordkeeping

Problem solving

Self-motivated

Customer service

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Data entry systems

Job description

Now Hiring an Office Clerk

Springfield, MA

Schedule: Monday through Friday, 6:00 a.m. to 3:00 p.m. Hours may vary based on operational needs.
Pay: $27.50 per hour

At First Student, our Office Clerks help keep the location organized and its daily transportation service running smoothly. This position supports employees, location leadership, drivers, and the dispatch team through accurate recordkeeping, payroll support, scheduling, communication, and general administrative work.

If you are organized, dependable, and comfortable supporting a busy transportation operation, this is an excellent opportunity to join our Springfield team.

What You'll Do

• Provide daily administrative support to the dispatch team
• Help answer phones, respond to routine questions, and direct calls appropriately
• Assist with communicating route updates, delays, and scheduling changes
• Help maintain driver attendance, route coverage, and sign-in information
• Prepare and organize route sheets, dispatch documents, and other operational records
• Support dispatchers during busy morning and afternoon service periods
• Help ensure contractual, company, and legal requirements are met
• Maintain accurate employee, operational, and location files
• Prepare reports, schedules, correspondence, and other documents
• Prepare meeting agendas and coordinate appointments
• Review and submit payroll information accurately and on time
• Assist employees and drivers with administrative questions
• Enter and update information in company systems
• Communicate professionally with employees, drivers, customers, and internal departments
• Complete additional administrative and operational assignments as needed

What You'll Bring

• High school diploma or equivalent
• Two years of administrative, office, dispatch support, or related experience preferred
• Experience with Microsoft Office products, including Outlook, Word, and Excel
• Basic computer, data-entry, and 10-key skills preferred
• Excellent verbal and written communication skills
• Strong attention to detail and recordkeeping abilities
• Excellent organization and time-management skills
• Ability to manage multiple priorities and meet deadlines
• Ability to remain calm and professional during busy operational periods
• Comfort working with phones and supporting frequent communication
• Dependable attendance and punctuality
• Self-motivated approach with the ability to work independently
• Professional and helpful customer-service skills

This position is an opportunity to play an important role in keeping our Springfield office and transportation operation organized. You'll work closely with dispatchers, drivers, employees, and location leadership while helping the team provide safe and reliable student transportation.

First Student is an equal opportunity employer. We strive to attract and retain a diverse workforce and are committed to fostering an inclusive workplace where all employees are valued and respected. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. First Student maintains a drug-free workplace and complies with all applicable federal, state, and local employment laws.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

First Student is an equal opportunity employer. We strive to attract and retain a diverse workforce and are committed to fostering an inclusive workplace where all employees are valued and respected. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. First Student maintains a drug-free workplace and complies with all applicable federal, state, and local employment laws.