Morning Dispatch Office Clerk — Scheduling & Records

First Student, Inc.; Springfield (MA); On-site; USD 32,000 - 44,000; Full time

Job summary

First Student, Inc. in Springfield, MA is hiring an Office Clerk to support the dispatch team with daily administrative tasks. You will handle phones, scheduling, payroll-related activities, and maintain accurate records to ensure smooth transportation operations.

The role requires strong organization, attention to detail, and the ability to work in a fast-paced environment, supporting drivers and location leadership.

Qualifications

• High school diploma or equivalent required.
• 2 years admin/dispatcher experience preferred.
• Experience with MS Office (Outlook/Word/Excel).
• Strong written and verbal communication.
• Excellent verbal and written communication skills.
• Strong attention to detail and recordkeeping.
• Excellent organization and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Dependable attendance and punctuality.
• Self-motivated with ability to work independently.
• Professional and helpful customer-service skills.

Responsibilities

• Provide daily administrative support to the dispatch team.
• Help answer phones, respond to routine questions, and direct calls appropriately.
• Assist with communicating route updates, delays, and scheduling changes.
• Help maintain driver attendance, route coverage, and sign-in information.
• Prepare and organize route sheets, dispatch documents, and other operational records.
• Support dispatchers during busy morning and afternoon service periods.
• Maintain accurate employee, operational, and location files.
• Enter and update information in company systems.
• Prepare reports, schedules, correspondence, and other documents.
• Prepare meeting agendas and coordinate appointments.
• Review and submit payroll information accurately and on time.
• Assist employees and drivers with administrative questions.
• Enter and update information in company systems.
• Communicate professionally with employees, drivers, customers, and internal departments.
• Complete additional administrative and operational assignments as needed.

Skills

Microsoft Office

Communication skills

Time management

Recordkeeping

Problem solving

Self-motivated

Customer service

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Data entry systems

Job description

First Student, Inc. in Springfield, MA is hiring an Office Clerk to support the dispatch team with daily administrative tasks. You will handle phones, scheduling, payroll-related activities, and maintain accurate records to ensure smooth transportation operations.

The role requires strong organization, attention to detail, and the ability to work in a fast-paced environment, supporting drivers and location leadership.