Transportation Client Services Specialist

First Student; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

First Student is seeking a dispatcher to serve as the main contact for clients regarding routing, student information, and school schedules. You will collaborate with Field Operations to ensure driver compliance and manage daily trips to start on time and run smoothly.

This role requires excellent communication via phone, email, text, and chat with school districts, transportation partners, and team members.

Qualifications

• Experience delivering high levels of customer service and care.
• Strong communication skills across phone, email, text, and chat.
• Ability to navigate multiple computer systems and applications.

Responsibilities

• Act as the main point of contact for clients regarding routing, student information, and schedules.
• Work with Field Operations to ensure driver compliance with district/state standards.
• Manage day-to-day scheduled trips, ensuring timely starts, on-time execution, and issue resolution.

Skills

Customer service

Communication

Multitasking

Tools

CRM software

Ticketing systems

Job description

First Student is seeking a dispatcher to serve as the main contact for clients regarding routing, student information, and school schedules. You will collaborate with Field Operations to ensure driver compliance and manage daily trips to start on time and run smoothly.

This role requires excellent communication via phone, email, text, and chat with school districts, transportation partners, and team members.