Discharge Coordinator: Veterinary Care & Client Support

Sirius-Veterinary-Orthopedic-Center; Omaha (NE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term Disability

401k

Profit sharing

Voluntary life

Job summary

Sirius Veterinary Orthopedic Center in Omaha is seeking a Discharge Coordinator to guide patients from surgery to home. You will educate clients on post-operative care, prepare discharge paperwork, and coordinate with veterinarians and our rehab partner to ensure timely, safe releases.

Responsibilities include follow-up calls, accurate documentation in electronic health records, and supporting the doctor's assistant team as needed.

Qualifications

• High school diploma or GED required; veterinary tech certificate preferred.
• 1–2 years in a veterinary hospital or medical client service.
• Familiar with medical terminology and post-operative care.
• Proficient with computers and veterinary practice management software.
• Excellent communication and calm, compassionate client interactions.

Responsibilities

• Educate clients on discharge instructions, medications, wound care, and feeding guidelines.
• Prepare and verify discharge paperwork, medications, and special diets.
• Conduct follow-up calls to monitor recovery and reinforce care plans.
• Organize and return patient belongings at discharge.
• Collaborate with veterinarians and technicians to resolve delays or complications.
• Maintain thorough documentation in electronic health records.
• Communicate calmly and effectively with clients in stressful situations.
• Address client communications via text or email promptly.
• Assist the doctor's assistant team when available.
• Perform doctor’s assistant duties as needed (appointments, surgery intakes, radiographs, blood draws, laser therapy).

Skills

Communication

Organization

Attention to detail

Compassionate care

Verbal & written communication

Education

High school diploma or GED

Vet tech certificate or related field

Tools

Practice management software

Veterinary software systems

Job description

Sirius Veterinary Orthopedic Center in Omaha is seeking a Discharge Coordinator to guide patients from surgery to home. You will educate clients on post-operative care, prepare discharge paperwork, and coordinate with veterinarians and our rehab partner to ensure timely, safe releases.

Responsibilities include follow-up calls, accurate documentation in electronic health records, and supporting the doctor's assistant team as needed.