Senior Client Care Leader, Veterinary Front Desk

Colorado State University; Fort Collins (CO); On-site; USD 48,000 - 53,000; Full time

Job summary

Colorado State University’s Veterinary Health System seeks a highly capable Primary Care Senior Client Care Coordinator. You will lead training, oversee front-desk operations, and serve as the on-shift escalation point for complex client care issues, coordinating with clinicians and hospital leadership to maintain exceptional service standards.

The role emphasizes coaching, scheduling, and cross-department collaboration in a fast-paced veterinary environment.

Qualifications

• High school diploma or GED.
• Two years of customer service in a fast-paced, client-facing role.
• Bachelor’s degree in a related field preferred.
• Experience with veterinary or medical scheduling systems is a plus (ezyVet recently implemented).
• Strong written and verbal communication skills; empathy in high-emotion environments.
• Experience handling financial transactions, estimates, or third-party payment plans.

Responsibilities

• Lead training, onboarding, and competency development for Primary Care Client Care employees.
• Provide on-shift oversight of client care operations and ensure high-quality service delivery.
• Serve as on-shift escalation point for complex client care issues and coordinate with clinicians and leadership.
• Coordinate day-to-day workflows, staffing, and schedules to maintain service continuity.
• Guide interdepartmental coordination and align cases across multiple services.
• Identify trends and opportunities to improve processes and training materials.
• Perform additional duties to support leadership, training, and continuous improvement.

Skills

Customer service

Communication

Empathy

Adaptability

Education

Bachelor’s degree (preferred)

Tools

ezyVet

Cornerstone

Instinct

UVIS

Avimark

Job description

Colorado State University’s Veterinary Health System seeks a highly capable Primary Care Senior Client Care Coordinator. You will lead training, oversee front-desk operations, and serve as the on-shift escalation point for complex client care issues, coordinating with clinicians and hospital leadership to maintain exceptional service standards.

The role emphasizes coaching, scheduling, and cross-department collaboration in a fast-paced veterinary environment.