Veterinary Assistant - Discharge Coordinator

Sirius Veterinary Orthopedic Center; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

401k and profit sharing

Job summary

Sirius Veterinary Orthopedic Center is seeking a Discharge Coordinator to manage the patient journey from surgery to home. You will liaise with the surgical team, clients, referring veterinarians, and rehabilitation partners to ensure timely discharge and confident home care, while supporting the doctors assistant team as needed.

The role emphasizes compassionate communication, meticulous discharge paperwork, and follow-up to monitor recovery, with a schedule that covers partial-week and varied

Qualifications

• Education: High school diploma or GED; veterinary tech cert/degree preferred.
• Experience: 1–2 years in a veterinary hospital or medical client service.
• Knowledge: medical terminology and veterinary hospital procedures.

Responsibilities

• Educate clients on discharge instructions, medications, wound care, and feeding guidelines.
• Prepare and verify discharge paperwork, invoices, medications, and special diets.
• Follow-up calls to monitor recovery and reinforce care plans.
• Organize and return patient belongings at discharge.
• Collaborate with veterinarians and technicians to resolve delays or complications.
• Maintain documentation in electronic health records.
• Communicate calmly with clients in stressful situations.
• Address client communications via text or email promptly.
• Assist doctors assistant team when available.
• Perform doctors assistant duties as needed (appointments, surgeries, radiographs, blood draws).

Skills

Communication

Organization

Attention to detail

Animal handling

Computer software

Education

High school diploma or GED

Veterinary technology certificate/degree preferred

Job description

Position Summary:

The Discharge Coordinator owns the patient's journey from surgery to home. As the link between the surgical team, clients, referring veterinarians, and our rehabilitation partner, this role makes sure every orthopedicpatient leaves Sirius Veterinary Orthopedic Center safely and on time, every owner goes home confident in post-operative care, and every referring clinic is kept informed. The Discharge Coordinator also supports the
doctor's assistant team as needed.

Schedule:Monday 7:00am-11:30am, Tuesday-Thursday 7:00am-4:30pm, Friday 8:00am-5:00pm

Key Responsibilities:

• Educate clients on discharge instructions, including medication administration, wound care, and feeding guidelines.


• Prepare and verify all discharge paperwork, invoices, medications, and special diets for accuracy and completeness.


• Conduct follow-up calls to monitor patient recovery, answer client questions, and reinforce compliance with care plans.


• Organize and return all patient belongings (e.g., medications, lick sleeves, etc.) at the time of discharge.


• Work collaboratively with veterinarians and veterinary technicians to resolve discharge delays or complications.


• Maintain thorough documentation of discharge instructions, communications, and follow-up notes in electronic health records.


• Communicate calmly, compassionately, and effectively with clients, especially in emotionally stressful situations.


• Address client communications via text or email in a timely and efficient manner


• Assist the doctor's assistant team when available


• Perform doctor's assistant duties when needed, including but not limited to appointments, surgery intakes, surgical reports, radiographs, blood draws, and performing laser therapy.

Qualifications & Requirements:

• Education: High school diploma or GED required. Certificate or degree in veterinary technology or a related field preferred


• Experience: 1–2 years of experience in a veterinary hospital, or in client service in a medical setting. Specialty, surgical, or othopedic hospital experience preferred.


• Knowledge: Medical terminology, common post-operative medications, veterinary hospital procedures, and medical recordkeeping. Comfortable with computers, client texting platforms, and veterinary practice management software.


• Communication: Explains medical instructions in plain language, verbally and in writing, and handles emotionally stressful conversations with calm and compassion.


• Organization: Strong time management and attention to detail, especially when checking medications, instructions, and invoices.


• Animal handling: Able to safely handle and restrain dogs and cats, including large post-operative patients.


• Skills:




• Excellent verbal and written communication skills.


• Strong organizational and time-management abilities.


• High attention to detail, especially when preparing instructions and medications.


• Compassionate, empathetic approach to client interactions.


• Proficiency with computers and veterinary software systems.

Why Join Us?

Sirius Veterinary Orthopedic Center (Sirius Vet) is the first of its kind in the Omaha, Lincoln, and Council Bluffs metro area. We are a cutting-edge veterinary practice committed to delivering outstanding care to beloved pets. As a referral-only clinic, we specialize in orthopedic procedures designed to restore comfort, mobility, and overall health for small animals.

We offer a comprehensive benefit package with Medical, Dental, Vision, Short-term Disability, Voluntary Life, 401k, and profit sharing.