Veterinary Discharge & Client Care Specialist

Ethos Veterinary Health; Cockeysville (MD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision insurance

CE allowance and professional dev.

401(k) retirement plan

Paid time off

Uniform allowance

Employee assistance programs

Pet employee discounts

Job summary

Ethos Veterinary Health is seeking a Veterinary Discharge Coordinator at our Hunt Valley, MD location. The role supports clear client communication, doctor collaboration, and a smooth transition from hospital to home care.

You will manage medical records, billing review, and ensure discharge tasks are completed accurately. The position is full-time on three 12-hour shifts (Sunday–Tuesday, 6am–6pm) with compensation of $22–$24 per hour, depending on experience.

Qualifications

• High School Diploma or GED.
• 3+ years’ experience in a team of 10 or more.
• 3+ years’ experience in a specialty veterinary environment.
• Bachelor’s degree in a relevant discipline.
• Strong communication and computer skills.

Responsibilities

• Update discharge information in the PIM system when updated by doctor.
• Facilitate scheduling all discharges.
• Ensure all discharging tasks and medications are filled and prepared before scheduled discharge.
• Triage and field all client questions and concerns.
• Assist with maintaining lab call back sheets in doctor’s station.
• Communicate effectively with PCVet.
• Promote open communication regarding daily practice operations.
• Maintain inventory of discharge materials and ensure organization for scanning.

Skills

Customer service

Phone etiquette

Computer literacy

Attention to detail

Education

High School Diploma or GED

Bachelor’s degree

Tools

PIM system

EMR systems

Windows OS

Medical records

Job description

Ethos Veterinary Health is seeking a Veterinary Discharge Coordinator at our Hunt Valley, MD location. The role supports clear client communication, doctor collaboration, and a smooth transition from hospital to home care.

You will manage medical records, billing review, and ensure discharge tasks are completed accurately. The position is full-time on three 12-hour shifts (Sunday–Tuesday, 6am–6pm) with compensation of $22–$24 per hour, depending on experience.