Veterinary Assistant - Discharge Coordinator

Sirius Veterinary Orthopedic Center; Omaha (NE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term Disability

401k

Profit sharing

Voluntary life

Job summary

Sirius Veterinary Orthopedic Center in Omaha is seeking a Discharge Coordinator to guide patients from surgery to home. You will educate clients on post-operative care, prepare discharge paperwork, and coordinate with veterinarians and our rehab partner to ensure timely, safe releases.

Responsibilities include follow-up calls, accurate documentation in electronic health records, and supporting the doctor's assistant team as needed.

Qualifications

• High school diploma or GED required; veterinary tech certificate preferred.
• 1–2 years in a veterinary hospital or medical client service.
• Familiar with medical terminology and post-operative care.
• Proficient with computers and veterinary practice management software.
• Excellent communication and calm, compassionate client interactions.

Responsibilities

• Educate clients on discharge instructions, medications, wound care, and feeding guidelines.
• Prepare and verify discharge paperwork, medications, and special diets.
• Conduct follow-up calls to monitor recovery and reinforce care plans.
• Organize and return patient belongings at discharge.
• Collaborate with veterinarians and technicians to resolve delays or complications.
• Maintain thorough documentation in electronic health records.
• Communicate calmly and effectively with clients in stressful situations.
• Address client communications via text or email promptly.
• Assist the doctor's assistant team when available.
• Perform doctor’s assistant duties as needed (appointments, surgery intakes, radiographs, blood draws, laser therapy).

Skills

Communication

Organization

Attention to detail

Compassionate care

Verbal & written communication

Education

High school diploma or GED

Vet tech certificate or related field

Tools

Practice management software

Veterinary software systems

Job description

Position Summary:

The Discharge Coordinator owns the patient's journey from surgery to home. As the link between the surgical team, clients, referring veterinarians, and our rehabilitation partner, this role makes sure every orthopedicpatient leaves Sirius Veterinary Orthopedic Center safely and on time, every owner goes home confident in post-operative care, and every referring clinic is kept informed. The Discharge Coordinator also supports the
doctor's assistant team as needed.

Schedule:Monday 7:00am-11:30am, Tuesday-Thursday 7:00am-4:30pm, Friday 8:00am-5:00pm

Key Responsibilities:

• Educate clients on discharge instructions, including medication administration, wound care, and feeding guidelines.


• Prepare and verify all discharge paperwork, invoices, medications, and special diets for accuracy and completeness.


• Conduct follow-up calls to monitor patient recovery, answer client questions, and reinforce compliance with care plans.


• Organize and return all patient belongings (e.g., medications, lick sleeves, etc.) at the time of discharge.


• Work collaboratively with veterinarians and veterinary technicians to resolve discharge delays or complications.


• Maintain thorough documentation of discharge instructions, communications, and follow-up notes in electronic health records.


• Communicate calmly, compassionately, and effectively with clients, especially in emotionally stressful situations.


• Address client communications via text or email in a timely and efficient manner


• Assist the doctor's assistant team when available


• Perform doctor's assistant duties when needed, including but not limited to appointments, surgery intakes, surgical reports, radiographs, blood draws, and performing laser therapy.

Qualifications & Requirements:

• Education: High school diploma or GED required. Certificate or degree in veterinary technology or a related field preferred


• Experience: 1–2 years of experience in a veterinary hospital, or in client service in a medical setting. Specialty, surgical, or othopedic hospital experience preferred.


• Knowledge: Medical terminology, common post-operative medications, veterinary hospital procedures, and medical recordkeeping. Comfortable with computers, client texting platforms, and veterinary practice management software.


• Communication: Explains medical instructions in plain language, verbally and in writing, and handles emotionally stressful conversations with calm and compassion.


• Organization: Strong time management and attention to detail, especially when checking medications, instructions, and invoices.


• Animal handling: Able to safely handle and restrain dogs and cats, including large post-operative patients.


• Skills:




• Excellent verbal and written communication skills.


• Strong organizational and time-management abilities.


• High attention to detail, especially when preparing instructions and medications.


• Compassionate, empathetic approach to client interactions.


• Proficiency with computers and veterinary software systems.

Why Join Us?

Sirius Veterinary Orthopedic Center (Sirius Vet) is the first of its kind in the Omaha, Lincoln, and Council Bluffs metro area. We are a cutting-edge veterinary practice committed to delivering outstanding care to beloved pets. As a referral-only clinic, we specialize in orthopedic procedures designed to restore comfort, mobility, and overall health for small animals.

We offer a comprehensive benefit package with Medical, Dental, Vision, Short-term Disability, Voluntary Life, 401k, and profit sharing.