Veterinary Discharge Navigator - Post-Op Care & Support

Sirius Veterinary Orthopedic Center; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

401k and profit sharing

Job summary

Sirius Veterinary Orthopedic Center is seeking a Discharge Coordinator to manage the patient journey from surgery to home. You will liaise with the surgical team, clients, referring veterinarians, and rehabilitation partners to ensure timely discharge and confident home care, while supporting the doctors assistant team as needed.

The role emphasizes compassionate communication, meticulous discharge paperwork, and follow-up to monitor recovery, with a schedule that covers partial-week and varied

Qualifications

• Education: High school diploma or GED; veterinary tech cert/degree preferred.
• Experience: 1–2 years in a veterinary hospital or medical client service.
• Knowledge: medical terminology and veterinary hospital procedures.

Responsibilities

• Educate clients on discharge instructions, medications, wound care, and feeding guidelines.
• Prepare and verify discharge paperwork, invoices, medications, and special diets.
• Follow-up calls to monitor recovery and reinforce care plans.
• Organize and return patient belongings at discharge.
• Collaborate with veterinarians and technicians to resolve delays or complications.
• Maintain documentation in electronic health records.
• Communicate calmly with clients in stressful situations.
• Address client communications via text or email promptly.
• Assist doctors assistant team when available.
• Perform doctors assistant duties as needed (appointments, surgeries, radiographs, blood draws).

Skills

Communication

Organization

Attention to detail

Animal handling

Computer software

Education

High school diploma or GED

Veterinary technology certificate/degree preferred

Job description

Sirius Veterinary Orthopedic Center is seeking a Discharge Coordinator to manage the patient journey from surgery to home. You will liaise with the surgical team, clients, referring veterinarians, and rehabilitation partners to ensure timely discharge and confident home care, while supporting the doctors assistant team as needed.

The role emphasizes compassionate communication, meticulous discharge paperwork, and follow-up to monitor recovery, with a schedule that covers partial-week and varied