Disability Casework Support Specialist

Health & Human Services; United States; On-site; USD 39,000 - 69,000; Full time

Job summary

North Carolina Department of Health and Human Services (DHHS) - Division of Employment and Independence for People with Disabilities (EIPD) in Durham County seeks an Administrative Specialist I (S) to provide casework support to Rehabilitation Counselors and handle diverse office duties.

The role requires knowledge of community resources, effective communication with diverse populations, and the ability to manage caseloads and clerical tasks within a fast-paced environment.

Qualifications

• Minimum education and experience as listed on the vacancy announcement.
• Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
• Proficiency in performing routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
• Demonstrated ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.

Responsibilities

• Interviewing consumers and gathering diagnostic data to assist counselor with determinization eligibility and required rehabilitation services.
• Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process.
• Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant
• Monitor the consumer's progress throughout the service delivery process
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed
• Document service delivery and case progress in the case management system as required by agency policy

Job description

North Carolina Department of Health and Human Services (DHHS) - Division of Employment and Independence for People with Disabilities (EIPD) in Durham County seeks an Administrative Specialist I (S) to provide casework support to Rehabilitation Counselors and handle diverse office duties.

The role requires knowledge of community resources, effective communication with diverse populations, and the ability to manage caseloads and clerical tasks within a fast-paced environment.