Casework Associate I / Client Manager

Health & Human Services; Town of Burke (WI); Hybrid; USD 32,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid leave

Job summary

The North Carolina Department of Health and Human Services (DHHS) Division of Employment and Independence for People with Disabilities (EIPD) seeks a Casework Associate I (S) to support clients referred to WorkSource West. You will manage intake, track progress, and document case decisions to help clients gain competitive employment.

Responsibilities include coordinating orientation for new consumers, maintaining case records in the management system, and providing monthly updates during case

Qualifications

• Knowledge of casework management and processes.
• Experience with persons with disabilities.
• Experience working with the public and in groups.
• Valid driver’s license required for travel.

Responsibilities

• This Client Manager position provides a single portal of entry for consumers referred to WorkSource West for assessment, training and placement into training programs.
• It will manage all consumer records required to assist in case decisions and participate in evaluation and training programs.
• It will coordinate orientation for new consumers and document work in the case management system.
• It serves as the main coordinator of all consumer information toward identified employment goals.

Skills

Casework management

Disabilities experience

Public/group facilitation

Valid driver’s license

Education

Bachelor’s degree in relevant field

Job description

Casework Associate I (S)

Agency Dept of Health and Human Services Division EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD Job Classification Title Casework Associate I (S) Position Number 60055172 Grade NC04

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This Client Manager position provides a single portal of entry for consumers who are referred to WorkSource West (WSW) for assessment, training and placement into one or more training programs. This position will provide services to ensure consumer support, safety, appropriate training and successful placement into competitive employment. The selected candidate will gather and manage all consumers’ records required to assist in individual case decisions regarding consumer acceptance and participation in the evaluation and training programs at WorkSource West. The selected candidate will manage the orientation for all new consumers served on the assigned caseload, will be responsible for evidenced based documentation of work with consumers into the case management system, and providing monthly updates and recommendations during case staffing's based on consumer performance. This position serves as the main coordinator of all consumer information related to their progress towards the identified employment goal on their rehabilitation plans.

Knowledge, Skills, and Abilities

Salary Range: $32,287 -$56,502 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Position funded Position is funded in part through federal funds. Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours Posting closes at 11:59 p.m. the night before the end date

Applicants who possess the following skills are preferred.

• Knowledge of casework management and processes
• Knowledge and experience working with persons with disabilities
• Demonstrated experience working with the public and in groups
• Valid driver’s license required for travel to perform job duties

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation & Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits Supplemental and Contact Information

Equal Opportunity Employer

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• Bachelor's degree in a discipline relative to the program served from an appropriately accredited institution; or Bachelor's degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.