Casework Technician

Health & Human Services; United States; Presencial; USD 39.000 - 69.000; Jornada completa

Descripción de la vacante

North Carolina Department of Health and Human Services (DHHS) - Division of Employment and Independence for People with Disabilities (EIPD) in Durham County seeks an Administrative Specialist I (S) to provide casework support to Rehabilitation Counselors and handle diverse office duties.

The role requires knowledge of community resources, effective communication with diverse populations, and the ability to manage caseloads and clerical tasks within a fast-paced environment.

Formación

• Minimum education and experience as listed on the vacancy announcement.
• Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
• Proficiency in performing routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
• Demonstrated ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.

Responsabilidades

• Interviewing consumers and gathering diagnostic data to assist counselor with determinization eligibility and required rehabilitation services.
• Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process.
• Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant
• Monitor the consumer's progress throughout the service delivery process
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed
• Document service delivery and case progress in the case management system as required by agency policy

Descripción del empleo

Agency Dept of Health and Human Services Division EMPLOY , INDEP FOR PEOPLE W\/DISAB - EIPD Job Classification Title Administrative Specialist I (S) Position Number 60054624 Grade NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This position is located in Durham County, Durham unit. The primary purpose of the position is to provide casework support to Rehabilitation Counselors. The major duties include support for caseloads as well as providing support in all aspects of office needs. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds.

Job Responsibilities

• Interviewing consumers and gathering diagnostic data to assist counselor with determinization eligibility and required rehabilitation services


• Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process.


• Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant


• Monitor the consumer's progress throughout the service delivery process


• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed


• Document service delivery and case progress in the case management system as required by agency policy

Knowledge, Skills, and Abilities / Management Preferences

Salary Range: $39,244.00-$68,679.00

Recruitment Range: $39,244.00-$49,000.00 Position is funded in part through federal funds.

Posting closes at 11:59 p.m. the night before the end date. Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred. Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers. Proficiency in performing routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail. Demonstrated ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Recruiter

Recruiter: Charlene Michele Moore Contact: DHHS Workday Support Form North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.