Casework Support Specialist — Disability Services

Health & Human Services; Mount Airy (NC); On-site; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist I (S) in Mount Airy to support Rehabilitation Counselors with caseloads and office tasks. You will interview consumers, help plan services, enter data, prepare documents, and coordinate with community partners to promote meaningful employment for people with disabilities.

This role requires effective communication across diverse backgrounds and a thoughtful, organized approach to frontline public

Qualifications

• High school diploma or GED with two years of related administrative experience.
• Experience performing data entry, scheduling, and filing with accuracy.
• Ability to communicate with individuals from diverse backgrounds.

Responsibilities

• Interviewing consumers and gathering diagnostic data to assist counselors with determining eligibility and required rehabilitation/independent living services.
• Assist with develop a written plan of services in conjunction with the consumer, parent and/ or guardian; inputting casework data into relevant applications throughout the rehabilitation process.
• Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant.
• Monitor the consumer's progress throughout the service delivery process.
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed.
• Document service delivery and case progress in the case management system as required by agency policy.

Skills

Data entry

Scheduling

Filing

Customer service

Education

High school diploma or GED

Tools

Case management system

Job description

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist I (S) in Mount Airy to support Rehabilitation Counselors with caseloads and office tasks. You will interview consumers, help plan services, enter data, prepare documents, and coordinate with community partners to promote meaningful employment for people with disabilities.

This role requires effective communication across diverse backgrounds and a thoughtful, organized approach to frontline public