Casework Technician

Health & Human Services; Mount Airy (NC); On-site; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist I (S) in Mount Airy to support Rehabilitation Counselors with caseloads and office tasks. You will interview consumers, help plan services, enter data, prepare documents, and coordinate with community partners to promote meaningful employment for people with disabilities.

This role requires effective communication across diverse backgrounds and a thoughtful, organized approach to frontline public

Qualifications

• High school diploma or GED with two years of related administrative experience.
• Experience performing data entry, scheduling, and filing with accuracy.
• Ability to communicate with individuals from diverse backgrounds.

Responsibilities

• Interviewing consumers and gathering diagnostic data to assist counselors with determining eligibility and required rehabilitation/independent living services.
• Assist with develop a written plan of services in conjunction with the consumer, parent and/ or guardian; inputting casework data into relevant applications throughout the rehabilitation process.
• Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant.
• Monitor the consumer's progress throughout the service delivery process.
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed.
• Document service delivery and case progress in the case management system as required by agency policy.

Skills

Data entry

Scheduling

Filing

Customer service

Education

High school diploma or GED

Tools

Case management system

Job description

Title and Position

Administrative Specialist I (S)

Position Number 60054765

Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position is located in Surry County, Mount Airy, a satellite office of the Winston Salem unit. The primary purpose of the position is to provide casework support to Rehabilitation Counselors. The major duties include support for caseloads as well as providing support in all aspects of office needs. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds.

• Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation/independent living services.
• Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process.
• Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant.
• Monitor the consumer's progress throughout the service delivery process.
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed.
• Document service delivery and case progress in the case management system as required by agency policy.

Salary

Salary Range: $39,244.00-$68,679.00

Recruitment Range: $39,244.00-$49,000.00

Position is funded in part through federal funds.

Posting closes at 11:59 p.m. the night before the end date.

Management Preferences

• Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
• Proficiency in performing routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
• Demonstrated ability to provide effective front‑line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast‑paced environments.

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.

To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation and Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• Paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved.

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.