Director, Tech Solutions: AI-Driven Ops & Automation

Humana Inc; Atlanta (GA); Hybrid; USD 172,000 - 237,000; Full time

Job summary

Humana Inc. seeks a Director of Technology Solutions to devise strategy and lead enterprise-wide technology operations, automation, and Agile delivery across ATX.

This role drives modernization of onboarding, lifecycle services, and AI-enabled experiences for associates, with a focus on efficiency and compliance. The position is hybrid, combining in-office and remote work, with a leadership mandate across multiple product and technology teams.

Qualifications

• Minimum 5 years progressive leadership in technology operations or shared services.
• Experience leading large-scale operational transformation initiatives.
• Proven ability to influence senior leaders and drive enterprise-wide change.
• Experience implementing automation and AI-enabled processes.
• Knowledge of ITIL, Agile, Lean, or Service Management disciplines.

Responsibilities

• Lead enterprise fulfillment operations for onboarding, deployment, recovery, and retirement services.
• Develop strategic modernization roadmaps for onboarding and offboarding across Humana and subsidiaries.
• Drive governance, performance management, and standardized delivery frameworks.
• Establish SLAs and metrics to improve associate experiences and efficiency.
• Scale capabilities to support growth while maintaining quality and compliance.
• Lead Agile program governance and cross-functional delivery enablement.

Skills

Leadership experience

Agile delivery

Automation knowledge

Strategic planning

Education

Bachelor's degree or equivalent

Job description

Humana Inc. seeks a Director of Technology Solutions to devise strategy and lead enterprise-wide technology operations, automation, and Agile delivery across ATX.

This role drives modernization of onboarding, lifecycle services, and AI-enabled experiences for associates, with a focus on efficiency and compliance. The position is hybrid, combining in-office and remote work, with a leadership mandate across multiple product and technology teams.