Director of Tech Solutions & AI Transformation

Humana Inc; Tampa (FL); Hybrid; USD 172,000 - 237,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana Inc. is seeking a Director, Technology Solutions to lead enterprise-scale technology operations, Agile delivery, and AI-driven transformation across ATX and subsidiaries.

The role focuses on modernization of fulfillment lifecycle, automation, and scalable service delivery while aligning with Humana's digital workplace strategy. The hybrid role requires leading a multidisciplinary team, partnering with Product Management, Engineering, HR, and business leaders to accelerate associate

Qualifications

• Minimum of 5 years progressive leadership experience in technology operations, service delivery, fulfillment, workplace technology, or shared services environments.
• Experience leading large-scale operational transformation initiatives.
• Demonstrated success implementing automation and process modernization strategies.
• Experience leading Agile organizations, delivery practices, and portfolio governance models.
• Strong financial, operational, and strategic planning capabilities.
• Proven ability to influence senior leaders and drive enterprise-wide change.

Responsibilities

• Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services.
• Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences across Humana and its subsidiaries.
• Drive operational excellence through standardization, governance, and performance management.
• Establish service-level objectives and operational performance measures that ensure exceptional associate experiences.
• Scale fulfillment capabilities to support continued enterprise growth efficiently and consistently.

Skills

Leadership

Agile delivery

Automation

AI transformation

Strategy

Governance

Cross-functional collaboration

Education

Bachelor's degree

Tools

ITIL

Agile

Job description

Humana Inc. is seeking a Director, Technology Solutions to lead enterprise-scale technology operations, Agile delivery, and AI-driven transformation across ATX and subsidiaries.

The role focuses on modernization of fulfillment lifecycle, automation, and scalable service delivery while aligning with Humana's digital workplace strategy. The hybrid role requires leading a multidisciplinary team, partnering with Product Management, Engineering, HR, and business leaders to accelerate associate