Director, Provider Solutions Engineering & AI-Driven CRM

Humana Inc; United States; On-site; USD 172,000 - 237,000; Full time

Benefits offered by this job

Bonus eligible

Competitive benefits

Job summary

Humana Inc. is seeking a Director of Provider Solutions Engineering to define a strategic technology agenda that enhances provider engagement, operational excellence, and business outcomes.

You will guide cross-functional teams, drive modernization, and ensure governance, security, and regulatory compliance across CRM platforms. The role emphasizes AI-enabled capabilities, platform modernization, and a culture of high performance in a matrixed organization.

Qualifications

• 10+ years of CRM platform engineering experience.
• Deep experience with Salesforce, Health Cloud and Service Cloud.
• Experience with API-driven integrations and cloud-native architecture.

Responsibilities

• Define enterprise CRM strategy and roadmaps for provider engagement.
• Lead delivery of provider-facing and associate-facing technology solutions.
• Promote Agile, DevSecOps, quality engineering, and AI-enabled delivery practices.

Skills

CRM platform engineering

Healthcare CRM

Leadership & influence

Cross-functional collaboration

Education

Master's degree in a related field

Tools

Salesforce

Salesforce Health Cloud

Service Cloud

Job description

Humana Inc. is seeking a Director of Provider Solutions Engineering to define a strategic technology agenda that enhances provider engagement, operational excellence, and business outcomes.

You will guide cross-functional teams, drive modernization, and ensure governance, security, and regulatory compliance across CRM platforms. The role emphasizes AI-enabled capabilities, platform modernization, and a culture of high performance in a matrixed organization.