Director, Tech Solutions: AI-Driven Fulfillment & Agile

Humana Inc; Louisville, Northern (KY, KY); Hybrid; USD 172,000 - 237,000; Full time

Job summary

Humana Inc. seeks a Director of Technology Solutions to design and lead strategy for IT initiatives across Humana and subsidiaries. The role oversees enterprise fulfillment, AI-enabled automation, and Agile delivery to improve associate experiences and efficiency.

You will guide cross-functional teams, establish governance, and drive transformation of onboarding, lifecycle management, and service delivery at scale within a hybrid work model.

Qualifications

• Minimum of 5 years progressive leadership experience in technology operations or shared services.
• Experience leading large-scale operational transformation initiatives.
• Experience implementing automation and process modernization strategies.
• Experience leading Agile organizations, delivery practices, and portfolio governance.

Responsibilities

• Lead enterprise fulfillment operations supporting onboarding, deployment, recovery, and retirement services.
• Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences.
• Drive governance, performance metrics, and standardized service delivery.
• Scale fulfillment capabilities to support enterprise growth with AI-enabled automation.

Skills

Leadership

Automation

Agile delivery

Strategic planning

Change management

Education

Bachelor's degree

Tools

ITIL

Lean

Product/Program Leadership

Job description

Humana Inc. seeks a Director of Technology Solutions to design and lead strategy for IT initiatives across Humana and subsidiaries. The role oversees enterprise fulfillment, AI-enabled automation, and Agile delivery to improve associate experiences and efficiency.

You will guide cross-functional teams, establish governance, and drive transformation of onboarding, lifecycle management, and service delivery at scale within a hybrid work model.