Provider Solutions & CRM Transformation Director

Humana Inc; Frisco (TX); Hybrid; USD 172,000 - 237,000; Full time

Job summary

Humana Inc. seeks a Director, Provider Solutions Engineering to define technology strategy for provider engagement and modern CRM capabilities. You will lead AI-enabled, cloud-based platform modernization and drive cross-functional delivery across a matrixed organization.

Responsible for translating business priorities into roadmaps, elevating engineering discipline, and ensuring regulatory compliance while delivering measurable business value for providers and associates.

Qualifications

• 10+ years of CRM platform engineering experience (Salesforce, Health Cloud) in healthcare.
• Experience delivering AI-enabled, automation, and workflow solutions at scale.
• Proven ability to lead in matrixed organizations and govern large programs.

Responsibilities

• Define strategy for Provider engagement and CRM capabilities.
• Lead delivery of provider-facing and associate-facing tech initiatives.
• Establish governance, risk management, and performance reporting.
• Foster engineering excellence and talent development.

Skills

CRM platform engineering

Salesforce

Healthcare provider engagement

Leadership

Cross-functional collaboration

Education

Master's degree

Job description

Humana Inc. seeks a Director, Provider Solutions Engineering to define technology strategy for provider engagement and modern CRM capabilities. You will lead AI-enabled, cloud-based platform modernization and drive cross-functional delivery across a matrixed organization.

Responsible for translating business priorities into roadmaps, elevating engineering discipline, and ensuring regulatory compliance while delivering measurable business value for providers and associates.