Director, Systems Field Service

Ladders; United States; Remote; USD 183,000 - 241,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Life insurance and disability coverage

401(k) plan with company match

Employee stock purchase plan (ESPP)

Quarterly profit-sharing bonuses and 1

Job summary

The Ladders seeks a Director, Systems Field Service to lead a global field service organization in the Manufacturing & Automotive space. This remote role focuses on service delivery, execution, and customer satisfaction for key accounts across regions.

You will partner with senior stakeholders to build scalable support strategies, drive accountability, and align performance with growth objectives, ensuring a consistent service experience worldwide.

Qualifications

• 12+ years of leadership experience in technical service or field operations.
• Experience managing global service organizations and multi-regional teams.
• Strong business acumen with budget and operational metrics management.
• Proven success in customer escalations and executive-level engagements.

Responsibilities

• Lead the global Systems Field Service organization across key regions
• Establish service delivery strategies aligned with business growth and customer needs
• Drive a culture of accountability and operational excellence within the team
• Own field service performance and customer satisfaction metrics
• Develop customer-specific service delivery plans for key accounts

Skills

Leadership

Global operations

Customer escalations

Budget management

Executive engagement

Education

Bachelor's degree in Engineering, Business, or related technical discipline

Job description

For our client, we are seeking a Director, Systems Field Service to join the team of a leader in the Manufacturing & Automotive space.

This leader will oversee a global field service organization supporting complex systems across key regions, with a strong emphasis on service delivery, operational execution, and customer satisfaction. The role is responsible for building scalable support strategies that align with business growth and evolving customer expectations. You will partner closely with senior stakeholders to strengthen performance, improve accountability, and deliver a consistent service experience for key accounts.

Location: Remote

Compensation: $183,400 – $240,765 annually

Responsibilities

• Lead the global Systems Field Service organization across key regions
• Establish service delivery strategies aligned with business growth and customer needs
• Drive a culture of accountability and operational excellence within the team
• Own field service performance and customer satisfaction metrics
• Develop customer-specific service delivery plans for key accounts

Qualifications

• Bachelor's degree in Engineering, Business, or a related technical discipline
• 12+ years of leadership experience in technical service or field operations
• Experience managing global service organizations and multi-regional teams
• Strong business acumen with budget and operational metrics management
• Proven success in customer escalations and executive-level engagements

Benefits

• Comprehensive medical, dental, and vision insurance
• Life insurance and disability coverage
• 401(k) plan with company match
• Employee stock purchase plan (ESPP)
• Quarterly profit-sharing bonuses and paid time off

Our client is an equal opportunity employer.