Field Service Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Flexible work

Paid leave

Learning programs

Job summary

Ladders is seeking a Field Service Manager to lead a remote GIS field service team focused on high-voltage installation, commissioning, maintenance, and service quality. The role emphasizes customer relationships, cost-effective execution, and collaboration with Sales on opportunities.

Ideal candidates bring a mechanical or electrical engineering background, 8–10 years in related sectors, and 3+ years of people management in project-based settings.

Qualifications

• Bachelor's degree in mechanical or electrical engineering or related field.
• 8–10 years in electrical power, energy, or related sectors.
• 3+ years of people management in a project-based environment.

Responsibilities

• Manage and lead the GIS field service team.
• Establish organizational goals and implement cost-effective plans.
• Oversee high-voltage field service operations and ensure service quality.
• Develop customer relationships and coordinate strategies for satisfaction.
• Collaborate with Sales on business opportunities and contract pursuits.
• Promote fair treatment and manage employee development and performance.
• Improve operations through reviews and implementation of productivity tools.

Skills

People management

Communication

Leadership

Project coordination

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

Microsoft Office 365

SharePoint

SAP

High-voltage technologies knowledge

Job description

For our client, we are seeking a Field Service Manager to join the team of a leader in the Manufacturing & Automotive space.

This role will oversee a remote field service operation focused on high-voltage equipment installation, commissioning, maintenance, and service quality. The manager will lead a technical team, strengthen customer relationships, and partner closely with Sales to support business opportunities and contract pursuits. This position also plays an important role in driving operational improvement, employee development, and cost-effective execution across the field service organization.

Location: Remote

Compensation: $110,000 – $130,000 annually

Responsibilities

• Manage and lead the GIS field service team
• Establish organizational goals and implement cost-effective plans
• Oversee high-voltage field service operations and ensure service quality
• Develop customer relationships and coordinate strategies for satisfaction
• Collaborate with Sales on business opportunities and contract pursuits
• Promote fair treatment and manage employee development and performance
• Improve operations through reviews and implementation of productivity tools

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering or a related field
• 8-10 years of experience in electrical power, energy, or related sectors
• 3+ years of people management experience in a project-based environment
• Experience with high-voltage installation, commissioning, and maintenance activities
• Proficiency in Microsoft Office 365, SharePoint, and SAP; knowledge of high-voltage technologies preferred
• Fluent in English with strong communication and collaboration skills
• Willingness to travel 30-40% domestically and 5% internationally

Benefits

• Opportunities to work with innovative energy technologies
• Collaborative team-focused environment with experienced professionals
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Flexible work arrangements and paid leave

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.