Field Service Manager

Maverick Group US; Kankakee (IL); On-site; USD 120,000 - 130,000; Full time

Job summary

Maverick Group US in Kankakee, IL seeks a Field Service Manager to lead the Field Service Department, overseeing three Assistant Managers for North America, International, and a specialty product line. The role demands fast-paced, high-accountability leadership and strong cross-functional coordination with technical support, engineering, parts, and scheduling teams.

You will drive service operations to meet customer commitments, support technicians, and adapt priorities to urgent needs.

Qualifications

• 5+ years in field service, technical service, or service operations.
• Experience managing field service teams.
• Ability to lead large technician populations in high-urgency environments.
• Strong leadership, communication, and organizational skills.
• Excellent listening skills; translate leadership expectations to technicians and customers.
• Experience with cross-functional coordination.
• Bachelor's degree preferred; equivalent experience considered.

Responsibilities

• Provide leadership and direction for Field Service Department and three Assistant Managers.
• Ensure field service operations are coordinated to meet customer commitments.
• Support technicians and align priorities across teams.
• Collaborate with technical support, engineering, parts, and scheduling.
• Manage high-urgency, reactive service environment.

Skills

Leadership

Communication

Organizational

Problem-solving

Listening

Escalation management

Cross-functional collaboration

Prioritization

Team management

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Job description

The Field Service Manager provides overall leadership and direction for the Field Service Department, overseeing three Assistant Managers responsible for North American Field Service, International Field Service, and a newer specialty product line's field service. This role ensures field service operations are effectively coordinated, customer commitments are met, technicians are properly supported, and departmental priorities are executed. The position is highly reactive and fast-paced, with priorities shifting quickly based on customer needs and technician demands, and requires strong cross-functional coordination with technical support, engineering, parts, and scheduling teams.

Requirements

• 5+ years of experience in field service, technical service, service operations, or a related environment
• Previous people-management experience in a service environment, ideally leading field service teams
• Ability to manage a sizable technician population in a high-urgency, reactive service organization
• Strong leadership, communication, organizational, and problem-solving skills
• Excellent listening skills and the ability to interpret leadership expectations and translate them clearly to technicians and customers
• Confidence handling escalations, supporting managers, and repairing customer relationships when needed
• Ability to manage multiple shifting priorities and effectively lead teams through other managers
• Strong cross-functional collaboration skills
• Comfort operating in a direct, high-accountability environment

Preferred Requirements

• Background in fabrication machinery, machine tool, or industrial equipment service is strongly preferred; adjacent high-urgency equipment service environments may also be considered
• Currently in a very similar role, ideally managing a comparable-sized technician population
• Some technical understanding of complex industrial equipment
• Bachelor's degree in Business, Engineering, Operations, or a related field preferred; equivalent experience will be strongly considered in lieu of a degree
• Experience with technician scheduling, training, and service operations
• Base salary: $120,000-$130,000, commensurate with experience
• Quarterly bonus potential of approximately 5% of base salary, tied to quarterly goals and performance
• Total compensation between $150,000 - $160,000 per year

Location

Kankakee, Illinois. This is an on-site position; remote work is not available.