Director of Service Operations

Innovo Global Talent; Covington (LA); Vor Ort; USD 180.000 - 280.000; Vollzeit

Zusammenfassung

Innovo Global Talent is seeking a Service Director to lead a large nationwide field service operation in the United States. The role focuses on safety, customer experience, profitability, and growth with accountability across a dispersed team of regional leaders.

As a senior leader, you will drive service performance, establish standards and KPIs, and partner with commercial teams to expand aftermarket revenue while delivering operational transformation and continuous improvement.

Qualifikationen

• Significant experience leading industrial service, maintenance, aftermarket, or technical field service organisations.
• Experience delivering operational transformation and business growth.

Aufgaben

• Develop and execute the long-term service strategy across a nationwide footprint.
• Drive growth across service revenue, maintenance agreements, and customer retention.
• Lead budgeting, forecasting, and overall financial performance.
• Coach regionals and managers to build a high-performance culture focused on safety and accountability.
• Establish service standards, KPIs, and performance management processes.
• Ensure safe, high-quality service delivery nationwide and enhance planning and scheduling.
• Build relationships with key customers and drive aftermarket growth.
• Foster leadership, succession planning, and a culture of continuous improvement.

Jobbeschreibung

A leading industrial equipment and aftermarket services organisation is seeking a Service Director to lead a large-scale service and maintenance operation across the United States.

This is a senior leadership position with full responsibility for driving service performance, operational excellence, customer satisfaction, profitability, and future growth across a nationwide field service organisation.

The successful candidate will lead a team of regional service leaders and functional managers, creating a high-performance culture focused on safety, customer experience, accountability, and continuous improvement.

Key Responsibilities

Strategic Leadership

• Develop and execute the long-term service strategy.
• Drive growth across service revenue, maintenance agreements, and customer retention.
• Lead budgeting, forecasting, and overall financial performance.
• Contribute as a key member of the executive leadership team.

Operational Excellence

• Lead a geographically dispersed service organisation through regional leadership teams.
• Establish service standards, KPIs, and performance management processes.
• Drive continuous improvement, productivity, and operational efficiency.
• Ensure safe, consistent, and high-quality service delivery nationwide.
• Improve planning, scheduling, dispatch, and resource utilisation through technology and process optimisation.

Customer & Commercial Development

• Build strong relationships with key customers and strategic accounts.
• Support the development of new service offerings and recurring revenue streams.
• Act as an executive sponsor for major customer relationships and escalations.
• Partner with commercial teams to drive aftermarket growth.

Leadership & Culture

• Coach and develop managers and future leaders.
• Build organisational capability and succession plans.
• Foster a culture of safety, accountability, ownership, and collaboration.
• Align teams around clear objectives and performance expectations.

Candidate Profile

We are interested in speaking with senior leaders who possess:

• Significant experience leading industrial service, maintenance, aftermarket, or technical field service organisations.
• A track record of managing multi-site or geographically dispersed teams through managers.
• Strong commercial and financial acumen.
• Experience delivering operational transformation and business growth.
• Knowledge of field service operations, industrial maintenance, automation, material handling, manufacturing, or related technical environments.
• Strong stakeholder management and leadership skills.

What's on Offer

• Opportunity to lead a strategically important national service organisation.
• Significant influence on future growth and operational direction.
• Executive-level visibility and impact.