Field Service Engineering Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Collaborative and high-performance工作文化

Opportunities for professional develop

Engagement with customers and industry

Travel up to 35%

Budget planning and financial duties

Job summary

Ladders client is seeking a Field Service Engineering Manager to lead field service operations for a leader in Manufacturing & Automotive, with a strong emphasis on customer satisfaction, team leadership and operational performance.

This remote-based role coordinates daily resource planning, service delivery and process improvements while partnering with internal stakeholders to review financial data and drive market-informed growth.

Qualifications

• 5-10 years of customer management experience.
• Strong verbal and written communication skills.
• Experience in a manufacturing environment.
• Strong knowledge of automation, mechanical, and electrical systems.
• Proven leadership experience in team management.
• Intermediate proficiency in Microsoft Office Suite.
• Experience in automation or robotics preferred.

Responsibilities

• Plan and oversee engineering services operations and related costs
• Manage daily operations and resource planning to meet customer needs
• Review financial and performance data to identify improvement areas
• Provide feedback to enhance products and services
• Communicate service process details to customers regarding timing and quality
• Drive process improvements to improve operational efficiency
• Develop sales campaigns based on market analysis

Skills

Customer management

Communication skills

Manufacturing experience

Automation & electrical systems

Leadership

MS Office

Automation or robotics

Job description

For our client, we are seeking a Field Service Engineering Manager to join the team of a leader in the Manufacturing & Automotive space. This role will oversee field service engineering operations with a strong focus on customer satisfaction, team leadership, and operational performance. The manager will coordinate daily resource planning, service delivery, and process improvements to ensure high-quality support for customers. The position also partners with internal stakeholders to review financial and performance data, enhance services, and support market-informed growth initiatives. Location: Remote. Compensation: $110,000 - $130,000 annually

Responsibilities

• Plan and oversee engineering services operations and related costs
• Manage daily operations and resource planning to meet customer needs
• Review financial and performance data to identify improvement areas
• Provide feedback to enhance products and services
• Communicate service process details to customers regarding timing and quality
• Drive process improvements to improve operational efficiency
• Develop sales campaigns based on market analysis

Qualifications

• 5-10 years of customer management experience
• Strong verbal and written communication skills
• Experience in a manufacturing environment
• Strong knowledge of automation, mechanical, and electrical systems
• Proven leadership experience in team management
• Intermediate proficiency in Microsoft Office Suite
• Experience in automation or robotics preferred

Benefits

• Collaborative and high-performance work culture
• Opportunities for professional development and training
• Engagement with customers and industry stakeholders
• Potential for limited travel up to 35%
• Involvement in financial planning and budget management

Our client is an equal opportunity employer.