Field Service Manager

Aegis Worldwide; Elk Grove Village (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO

Paid holidays

Technical training

Job summary

Aegis Worldwide is partnering with an established global manufacturer in Elk Grove Village, IL to recruit a Field Service Manager. The role oversees a team of technicians, coordinates scheduling and travel, and drives service performance for highly engineered capital equipment.

The position offers a base salary of $110,000–$150,000 with full-time, direct-hire employment and a 8:00 AM-5:00 PM schedule, Monday-Friday, with up to 35% travel.

Qualifications

• 3-5+ years of experience in field service management, technical service, or industrial equipment support.
• Proven experience leading, scheduling, and developing field service technicians.
• Strong mechanical aptitude with experience troubleshooting industrial mechanical and electrical systems.
• Experience supporting equipment installations, start-ups, maintenance, and customer troubleshooting.
• Background in food processing, packaging machinery, material handling, or industrial capital equipment strongly preferred.
• Strong communication, organization, and customer relationship management skills.
• Comfortable traveling up to 35%, including potential international travel.
• Valid driver's license and ability to obtain and maintain a U.S. passport.
• No specific degree required - hands-on technical experience and leadership ability are the priority.

Responsibilities

• Lead, coach, and develop a team of Field Service Technicians and technical support personnel.
• Manage service scheduling, technician deployment, travel coordination, and resource allocation.
• Oversee customer service requests, troubleshooting, equipment repairs, and technical escalations.
• Support equipment installations, start-ups, commissioning, and customer visits as needed.
• Monitor service KPIs, response times, and customer satisfaction while identifying opportunities for improvement.
• Work closely with Engineering, Quality, and Sales to resolve technical issues and improve equipment reliability.
• Maintain service documentation, reporting, and compliance while promoting a strong safety culture.

Skills

Field service leadership

Team coaching

Mechanical aptitude

Electrical troubleshooting

Customer relationships

Job description

Field Service Manager - Industrial Equipment

Location: Elk Grove Village, IL | Salary: $110,000-$150,000 | Schedule: Monday-Friday, 8:00 AM-5:00 PM | Travel: Up to 35% | Employment: Full-Time, Direct Hire

Lead a Field Service Team with a Growing Global Industrial Equipment Manufacturer!

We are partnering with an established global manufacturer of custom industrial machinery and automated processing equipment in the Elk Grove Village, IL area that is looking to add an experienced Field Service Manager to its team.

This company designs and manufactures highly engineered capital equipment and integrated processing systems for manufacturers across the food production industry. With a strong global customer base, continued investment in engineering and innovation, and growing demand for its equipment, the company offers an excellent opportunity to take ownership of a critical service function.

This is an ideal opportunity for a hands-on technical leader who has worked their way up through field service and enjoys developing technicians, solving complex equipment issues, and building strong customer relationships.

Why This Opportunity?

• $110K-$150K base salary, depending on experience.
• Established global manufacturer with a strong reputation in custom industrial equipment and a growing international customer base.
• Lead a team of 4 Field Service Technicians, with direct responsibility for scheduling, development, and service performance.
• High-impact leadership role with the opportunity to make improvements to service operations, technician efficiency, and customer satisfaction.
• Hands-on technical involvement with complex industrial machinery, installations, start-ups, and troubleshooting.
• Collaborative, engineering-driven culture with strong cross-functional support and continued investment in innovation.
• Comprehensive benefits, including medical, dental, vision, 401(k) with company match, PTO, paid holidays, and additional technical training.

What You'll Be Doing

• Lead, coach, and develop a team of Field Service Technicians and technical support personnel.
• Manage service scheduling, technician deployment, travel coordination, and resource allocation.
• Oversee customer service requests, troubleshooting, equipment repairs, and technical escalations.
• Support equipment installations, start-ups, commissioning, and customer visits as needed.
• Monitor service KPIs, response times, and customer satisfaction while identifying opportunities for improvement.
• Work closely with Engineering, Quality, and Sales to resolve technical issues and improve equipment reliability.
• Maintain service documentation, reporting, and compliance while promoting a strong safety culture.

What We're Looking For

• 3-5+ years of experience in field service management, technical service, or industrial equipment support, including team leadership responsibilities.
• Proven experience leading, scheduling, and developing field service technicians.
• Strong mechanical aptitude with experience troubleshooting industrial mechanical and electrical systems.
• Experience supporting equipment installations, start-ups, maintenance, and customer troubleshooting.
• Background in food processing, packaging machinery, material handling, or industrial capital equipment strongly preferred.
• Strong communication, organization, and customer relationship management skills.
• Comfortable traveling up to 35%, including potential international travel.
• Valid driver's license and ability to obtain and maintain a U.S. passport.
• No specific degree required - hands-on technical experience and leadership ability are the priority.

Interested?

If you're an experienced Field Service leader who enjoys staying technically involved while managing and developing a team, this is an excellent opportunity to take the next step with a growing, globally established equipment manufacturer.