Director, Remote Fulfillment Ops – Specialty Pharmacy

Florida Pharmacy Association, Inc.; Tallahassee (FL); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance (Medical, Dental, and

Paid time off

Paid parental leave

Holidays

401K company match of up to 5% - No v­

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro­f

Referral Bonus Program up to $750!

Job summary

Lumicera Health Services is seeking a Director of Fulfillment Operations to lead the vision, strategy, and delivery of multi-site pharmacy fulfillment. You will manage inventory, cold chain, dispensing, and service delivery while building a compliant, safe, and efficient operation.

The role requires pharmacy leadership experience, strong process improvement skills, and collaboration with IT and executive teams to drive growth and patient-centric care.

Qualifications

• Graduate of ACPE Accreditation School of Pharmacy with a B.S. Pharmacy or Pharm.D, degree with current, unrestricted license required.
• Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months.
• Minimum of five years as a licensed pharmacist preferred.
• 4–5 years' experience in specialty pharmacy preferred.
• Previous supervisory experience preferred.
• Managed care and/or PBM experience preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies. Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign.
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function.
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities.
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization.
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience.
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders.
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee.
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience.
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery.
• Other duties as assigned

Skills

Leadership

Compliance

Communication

Pharmacy operations

Interdepartmental collaboration

Education

ACPE Accreditation School of Pharmacy (B.S. Pharmacy or Pharm.D)

Job description

Lumicera Health Services is seeking a Director of Fulfillment Operations to lead the vision, strategy, and delivery of multi-site pharmacy fulfillment. You will manage inventory, cold chain, dispensing, and service delivery while building a compliant, safe, and efficient operation.

The role requires pharmacy leadership experience, strong process improvement skills, and collaboration with IT and executive teams to drive growth and patient-centric care.