Director, Fulfillment Operations – Specialty Pharmacy (Remote)

Lumicera; Springfield (IL); Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

PTO 20 days

Parental leave 4 weeks

9 holidays

401K match up to 5%

Adoption assistance

FSA

Educational assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Director of Fulfillment Operations to lead multi-site pharmacy fulfillment, ensuring safe, compliant, and patient-centric operations across inventory, cold chain, dispensing, shipping, and service delivery.

The role emphasizes strategic planning, cross-functional collaboration, and continuous process improvement to support rapid growth and maintain high service levels for patients and partners.

Qualifications

• Pharmacist degree from ACPE-accredited school (PharmD or B.S. Pharmacy).
• Current unrestricted pharmacist license in state of residence or eligible for reciprocity within 4 months.

Responsibilities

• Lead fulfillment operations across multiple sites to ensure safety, compliance, and patient care.
• Oversee staffing planning and forecasting for Patient Services and Specialty Programs.
• Collaborate with IT leadership to maintain effective fulfillment systems and tooling.
• Design strategic infrastructure for systems, processes and personnel to support growth.
• Drive continuous operational improvements to enhance patient experience and safety.
• Monitor KPIs and report to Pharmacy Managers and executives.
• Lead Quality Improvement Projects and participate in oversight committees.
• Evaluate and pilot new technology to improve efficiency and patient outcomes.
• Ensure scalable, cost-effective fulfillment strategy across locations.

Skills

Staffing leadership

Forecasting

Workflow analysis

Cross-functional collaboration

Strategic planning

Process improvement

KPI tracking

Quality improvement

Technology assessment

Staff development

IT collaboration

Education

ACPE-accredited PharmD/B.S. Pharmacy

Tools

Pharmacy management systems

Job description

Lumicera Health Services is seeking a Director of Fulfillment Operations to lead multi-site pharmacy fulfillment, ensuring safe, compliant, and patient-centric operations across inventory, cold chain, dispensing, shipping, and service delivery.

The role emphasizes strategic planning, cross-functional collaboration, and continuous process improvement to support rapid growth and maintain high service levels for patients and partners.