Director, Provider Relations & Growth Strategy

Lonestar State College; Salt Lake City (UT); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

PTO 20 days

Parental leave 4 weeks

9 paid holidays

401K company match

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Referral Bonus Program – up to $750!

Job summary

Lumicera Health Services is seeking a Director of Provider Relations to shape strategic partnerships and optimize provider engagement for Lumicera Direct. The role leads account management, provider support operations, and engagement initiatives with a focus on growth and retention.

You will partner with senior sales leaders to drive referrals, adoption, and long-term performance while building scalable processes and leading multiple teams across the organization.

Qualifications

• 8+ years in specialty pharmacy, healthcare services, provider relations or related leadership roles.
• 5+ years of leadership managing leaders and multiple business functions.
• 3+ years of sales leadership and sales strategy.
• Experience in growth, market expansion, retention, referrals, and revenue initiatives.
• Experience with executive leaders to execute strategic plans and growth.
• Strong understanding of specialty pharmacy operations and provider workflows.
• Experience using CRM, analytics and BI to drive decisions.
• Proven ability to influence executives and translate insights into actions.
• Established networks in specialty pharmacy and provider organizations preferred.
• Commitment to compliance programs and respectful teamwork.

Responsibilities

• Develop and execute the provider relations strategy aligned with growth objectives.
• Define vision and operating model for provider relations and related functions.
• Partner with senior leaders to drive provider growth, referrals, and retention.
• Act as executive sponsor for provider organizations and strategic partnerships.
• Build executive relationships with physician executives and health system leaders.
• Lead executive business reviews to assess performance and opportunities.
• Oversee provider feedback channels and communicate actionable insights.
• Serve as liaison between provider organizations and Lumicera leadership.
• Identify growth opportunities to increase engagement, referrals, and revenue.
• Collaborate with operations, clinical services, and sales to ensure cohesive provider experience.
• Maintain CRM vendor relations and oversee vendor selection.
• Own budgeting and workforce planning for the department.
• Drive continuous improvement in provider satisfaction and service delivery.
• Provide market intelligence and performance updates to leadership.
• Represent Lumicera at provider meetings and industry events.
• Travel up to 40% for meetings and industry events.
• Other duties as assigned.

Skills

Leadership

Provider relations

Account management

Provider engagement

Sales leadership

Strategic planning

Stakeholder management

Budgeting

Education

Bachelor's in Pharmacy or PharmD

MBA/MHA or related business healthcare master’s (preferred)

Tools

CRM platforms

Forecasting tools

Business intelligence reporting

Job description

Lumicera Health Services is seeking a Director of Provider Relations to shape strategic partnerships and optimize provider engagement for Lumicera Direct. The role leads account management, provider support operations, and engagement initiatives with a focus on growth and retention.

You will partner with senior sales leaders to drive referrals, adoption, and long-term performance while building scalable processes and leading multiple teams across the organization.