Director, Platform Partnerships & Accounts

Affirm; Pittsburgh (Allegheny County); On-site; USD 243,750 - 350,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is seeking a Director, Platform Accounts Management to lead a strategic commercial organization that grows and strengthens platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.

You will build trusted relationships with executives, influence senior stakeholders, and drive outcomes across retention, growth, and product adoption in a remote-first environment.

Qualifications

• 12+ years in account management or related leadership roles.
• Experience influencing strategy and operating models in high-growth environments.
• Proven ability to shape strategy and drive outcomes with senior stakeholders.
• Strong analytical thinking and business judgment.
• Exceptional communication and relationship-building with executives.
• Experience in fintech, platforms, payments, or SaaS preferred.

Responsibilities

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
• Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals.
• Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio.
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
• Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities.
• Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution.
• Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics.
• Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience.
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

Skills

Strategic leadership

Account management

Cross-functional collaboration

Executive stakeholder management

Fintech / SaaS domain

People leadership

Job description

Affirm is seeking a Director, Platform Accounts Management to lead a strategic commercial organization that grows and strengthens platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.

You will build trusted relationships with executives, influence senior stakeholders, and drive outcomes across retention, growth, and product adoption in a remote-first environment.