Director of Platform Partnerships & Accounts Growth

Affirm; Boston (MA); On-site; USD 243,750 - 350,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

Job summary

Affirm is seeking a Director, Platform Accounts Management to lead a strategic commercial organization focused on growing platform partnerships. You will shape strategy, lead high‑performing teams, and collaborate across functions to deliver scalable business impact and platform success.

We seek senior leaders with deep commercial experience, strong people leadership, and the ability to influence executive stakeholders.

Qualifications

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
• Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments.
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
• Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred.

Responsibilities

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
• Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals.
• Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio.
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
• Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities.
• Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution.
• Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics.
• Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience.
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

Skills

Executive leadership

People leadership

Strategic thinking

Cross-functional collaboration

Executive communication

Job description

Affirm is seeking a Director, Platform Accounts Management to lead a strategic commercial organization focused on growing platform partnerships. You will shape strategy, lead high‑performing teams, and collaborate across functions to deliver scalable business impact and platform success.

We seek senior leaders with deep commercial experience, strong people leadership, and the ability to influence executive stakeholders.