Director, Partner Experience & Autonomy

Pure Storage; Santa Clara (CA); On-site; USD 247,000 - 301,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Everpure seeks a Director, Partner Experience to own strategy, processes, and execution that increase partner self-sufficiency and reduce cost-to-serve. You will bridge business requirements to Digital Transformation and build governance for partner data health.

You will lead change across GPO and GSO, define success metrics, and partner with executives to drive adoption and satisfaction across the partner ecosystem.

Qualifications

• 12+ years of experience in channel, partner experience, partner operations or go-to-market roles within a B2B technology company.
• 5+ years of people leadership experience, with a track record of building and developing high-performing teams.
• Deep understanding of the partner ecosystem (Resellers, Distributors, MSPs and GSIs) and how partners transact.
• Proven experience owning business requirements for partner-facing systems and partnering with IT to deliver them.
• Demonstrated success driving self-service, digital adoption or cost-to-serve reduction programs.
• Track record of owning end-to-end business processes and leading the change management required to transform them across a large organization.

Responsibilities

• Set and drive the partner autonomy strategy and own the processes that deliver it.
• Define a multi-year vision and roadmap for partner self-service and autonomy.
• Own end-to-end partner processes from onboarding through deal registration, quoting and ordering, and lead system optimization.
• Serve as the accountable process owner: set standards and KPIs, approve changes, align GPO/GSO/Partner Operations.
• Build business cases and define success metrics such as self-service adoption and partner satisfaction.
• Own partner data health and governance across governance forums and metrics.

Skills

Partner experience

People leadership

Digital transformation

Change management

Executive presence

Data governance

Business requirements

Cross-functional collaboration

Education

BA/BS degree or equivalent

MBA a plus

Tools

Salesforce PRM

CPQ

Partner portals

Job description

Everpure seeks a Director, Partner Experience to own strategy, processes, and execution that increase partner self-sufficiency and reduce cost-to-serve. You will bridge business requirements to Digital Transformation and build governance for partner data health.

You will lead change across GPO and GSO, define success metrics, and partner with executives to drive adoption and satisfaction across the partner ecosystem.