Global Strategic Accounts & Service Director

Everpure; New York (NY); On-site; USD 146,000 - 273,000; Full time

Benefits offered by this job

Incentive pay

Equity

Flexible time off

Wellness resources

Job summary

Everpure seeks a Global Strategic Account Service Director to lead our most valued enterprise relationships. You will architect the customer service journey and align services with clients' core missions, while matrix-leading cross‑functional teams to create strategic business value.

You will drive account profitability, CSAT and renewal strategies, partnering with Sales and Product to deliver outcomes. This in-office role emphasizes executive relationship leadership across global accounts.

Qualifications

• Executive relationships with C-suite and global enterprise clients.
• Experience leading matrixed, cross-functional teams across Sales, Engineering, Finance and Support.
• Strong business and financial acumen with track record of driving profitability and growth.
• Expertise in designing service delivery models and lifecycle management.

Responsibilities

• Own end-to-end customer experience with 3-year account plans.
• Lead global teams of Service Account Managers, Engineers and CSMs.
• Architect the service-focused customer lifecycle and align roadmaps with Engineering and Product.
• Manage account profitability and retention strategies achieving high renewal rates.
• Define KPIs and report to senior leadership with data-driven insights.

Skills

Executive Relationship Leadership

Matrix & Cross-Functional Mastery

Advanced Business & Financial Acumen

Operational Excellence

Job description

Everpure seeks a Global Strategic Account Service Director to lead our most valued enterprise relationships. You will architect the customer service journey and align services with clients' core missions, while matrix-leading cross‑functional teams to create strategic business value.

You will drive account profitability, CSAT and renewal strategies, partnering with Sales and Product to deliver outcomes. This in-office role emphasizes executive relationship leadership across global accounts.