Global Strategic Accounts & Services Director

Everpure; Raleigh (NC); On-site; USD 146,000 - 273,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Everpure, a data-driven technology company, seeks a Global Strategic Account Service Director to lead our most valued enterprise relationships. You will architect the customer service journey, align our services with client missions, and collaborate with Sales and Product to turn complex service portfolios into strategic business value.

You will lead a global team, drive end-to-end delivery, and ensure world-class CSAT and retention strategies while shaping roadmaps that deliver measurable value

Qualifications

• Executive relationship leadership with C-suite exposure.
• Cross-functional leadership across Sales, Engineering, Finance, and Support.
• Strong business and financial acumen with profitability focus.
• Experience designing service delivery models and lifecycle management.

Responsibilities

• Own end-to-end customer experience and 3-year plan alignment.
• Lead global team of Service Account Managers, Engineers, and CS Managers.
• Architect the service-focused customer lifecycle and feed roadmaps into Engineering and Product.
• Manage account profitability and retention; target 100% renewals.
• Define KPIs and report to senior leadership with data-driven insights.

Skills

Executive leadership

Matrix & cross-functional leadership

Business & financial acumen

Operational excellence

Job description

Everpure, a data-driven technology company, seeks a Global Strategic Account Service Director to lead our most valued enterprise relationships. You will architect the customer service journey, align our services with client missions, and collaborate with Sales and Product to turn complex service portfolios into strategic business value.

You will lead a global team, drive end-to-end delivery, and ensure world-class CSAT and retention strategies while shaping roadmaps that deliver measurable value